Coun't get through the gray screen, all repaired through Disk Utility, but ...

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older_balder Author

Level 1

9 points

Coun't get through the gray screen, all repaired through Disk Utility, but ...

Hello.

I couldn't get through the Gray screen (Apple logo and spinning gear).

Have followed all the steps found on the Apple support page, and run Disk Utility.

No issues with the disk, but a lot with permissions.

Have repaired the permissions, but when I verify again, I get the same permissions error!

They all looked related to a RemoteDesktop app. Actually, Citrix had been just used before all this happened. Citrix get started at the beginning and I suspect this is what is keeping me stuck on the Gray screen.

Is there a way I can uninstall Citrix using some utility from the install disk?

Do I necessarily need to restore from backup?

Would this solve the issue anyway?

I have a 'vintage' MacBook Air 1st edition 2008 (A1237) running Snow Leopard.

Thanks!

MacBook Air, Mac OS X (10.6.8)

Posted on Jan 18, 2015 4:38 PM

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Answer 1

CMCSK

Level 6

11,452 points

Jan 19, 2015 1:43 AM in response to older_balder

Disconnect all peripherals from your computer.

Boot from your install disc & run Repair Disk from the utility menu. To use the Install Mac OS X disc, insert the disc, and restart your computer while holding down the C key as it starts up.

Select your language.

Once on the desktop, select Utility in the menu bar.

Select Disk Utility.

Select the disk or volume in the list of disks and volumes, and then click First Aid.

Click Repair Disk.

Restart your computer when done.

Repair permissions after you reach the desktop-http://support.apple.com/kb/HT2963 and restart your computer.

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Answer 2

older_balder Author

Level 1

9 points

Jan 19, 2015 2:02 AM in response to CMCSK

Hi,

I have followed those steps already.

Disk is OK, while I get a lot of permission errors related to Remote Desktop. Although I get the message that permissions have been repaired, when I re-run the check, I get exactly the same errors.

I can't reach the desktop, as I get again stuck on Gray screen, Apple logo and spinning gear.

Could this be related to the use of Citrix?

Do I need to reach the desktop first, before repairing permissions?

Thanks!

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Answer 3

Eric Root

Level 10

684,027 points

Jan 19, 2015 6:48 AM in response to older_balder

Startup - Gray, Blue or White screen at boot, w/spinner/progress bar

Startup - Gray Screen

Startup Issues - Resolve

Startup Issues - Resolve (2)

Startup Issues - Resolve (3)

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Answer 4

older_balder Author

Level 1

9 points

Jan 19, 2015 8:23 AM in response to Eric Root

Thank you for your answers. I can't Safe Boot whatsoever. When I reboot the MacBook Air, hear the sound and hold the shift key down, it looks for a boot disk (which is remotely shared from another laptop). Do I need to do anything different?

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