hlritter

Q: Could not load desktop and screensaver preferences pane

That is the message that I have been getting when I try to load this pane (and only this pane). This has been going on ever since I tried to change my desktop photo a couple of days ago. The desktop is now a blank blue, showing neither the old photo nor the new. I have restarted the computer (13" MacBook Retina running 10.1.1), implemented the fixes suggested in the archives, including deleting com.apple.screensaver.plist and some others, used Disk Utility to repair permissions, and finally reinstalled Yosemite, all to no avail. That last is particularly puzzling—unless when you download and "install" the current OS when your OS is already current, the installer notes this fact and actually does nothing to the old installation. I note that in the second phase of installation, after I got a progress bar indicating that 7 minutes remained, it finished in a minute or less (did it skip the actual installation process because it saw that the OS was current?) and presented me with exactly the same windows that were open when I launched the OS X installer. Clearly some part of the machine state was carried over from the previous session to the post-install session, and I infer that a fault in the state of the OS was preserved as well, leaving the preferences pane unable to load.

 

What's the problem?

 

Does it have a simple fix?

 

If not, can I fix it with a true reinstallation of the OS?

 

Can I accomplish this without reformatting my drive or otherwise losing the good stuff that's on the drive?

 

Thanks!

 

Howard

MacBook Pro (Retina, 13-inch, Late 2012), OS X Yosemite (10.10.1), 500 GB SSD

Posted on Jan 18, 2015 8:18 PM

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Q: Could not load desktop and screensaver preferences pane

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  • Helpful answers

Previous Page 2
  • by Linc Davis,

    Linc Davis Linc Davis Jan 21, 2015 6:03 PM in response to hlritter
    Level 10 (208,000 points)
    Applications
    Jan 21, 2015 6:03 PM in response to hlritter

    "MacKeeper" is a scam with only one useful feature: it deletes itself.

    First, back up all data.

    Note: These instructions apply to the version of the product that I downloaded and tested in early 2012. I can't be sure that they apply to other versions.

    If you have incompletely removed MacKeeper—for example, by dragging the application to the Trash and immediately emptying—then you'll have to reinstall it and start over.

    IMPORTANT: "MacKeeper" has what the developer calls an “encryption” feature. In my tests, I didn't try to verify what this feature really does. If you used it to “encrypt” any of your files, “decrypt” them before you uninstall, or (preferably) restore the files from backups made before they were “encrypted.” As the developer is not trustworthy, you should assume that the "decrypted" files are corrupt unless proven otherwise.

    In the Finder, select

              Go â–¹ Applications

    from the menu bar, or press the key combination shift-command-A. The "MacKeeper" application is in the folder that opens. Quit it if it's running, then drag it to the Trash. You'll be prompted for your login password. Click the Uninstall MacKeeper button in the dialog that appears. All the other functional components of the software will be deleted. Restart the computer and empty the Trash.

    ☞ Quit MacKeeper before dragging it to the Trash.

    ☞ Let MacKeeper delete its other components before you empty the Trash.

    ☞ Don't try to drag the MacKeeper Dock icon to the Trash.

    ☞ Don't try to remove MacKeeper while running in safe mode.

  • by dot.com,

    dot.com dot.com Jan 21, 2015 9:35 PM in response to hlritter
    Level 2 (434 points)
    Jan 21, 2015 9:35 PM in response to hlritter

    Based on the single message that popped out of the system log search, wonder if simply moving the com.apple.preference.desktopscreeneffect.plist (located in ~/Library/Preferences) file to the Desktop, logging out and back in, and see if the problem has been solved (would not have system preferences running when moving the plist file)? It would appear there is something corrupted in that plist file based on the things working OK with other users (ie a different plist file used) and the error from the system log files and not working with the admin account. A pretty simple thing to try and see what happens.

     

    Good luck...

  • by hlritter,

    hlritter hlritter Jan 22, 2015 10:50 AM in response to Linc Davis
    Level 1 (8 points)
    Old Hardware
    Jan 22, 2015 10:50 AM in response to Linc Davis

    I uninstalled MacKeeper (did NOT realize the depth and breadth of contempt among the cognoscenti for this utility!) but it made no difference.

  • by hlritter,

    hlritter hlritter Jan 22, 2015 10:53 AM in response to dot.com
    Level 1 (8 points)
    Old Hardware
    Jan 22, 2015 10:53 AM in response to dot.com

    There is no com.apple.preference.desktopscreeneffect.plist in my ~/Library/Preferences file. That may be because I discarded it per earlier advice.

  • by Eric Root,

    Eric Root Eric Root Jan 22, 2015 11:43 AM in response to hlritter
    Level 9 (72,512 points)
    iTunes
    Jan 22, 2015 11:43 AM in response to hlritter

    Have you restarted, which should cause the .plist to be recreated.

  • by Linc Davis,

    Linc Davis Linc Davis Jan 22, 2015 11:53 AM in response to hlritter
    Level 10 (208,000 points)
    Applications
    Jan 22, 2015 11:53 AM in response to hlritter

    Please repeat the test you ran and post the output.

  • by hlritter,

    hlritter hlritter Jan 22, 2015 3:21 PM in response to Linc Davis
    Level 1 (8 points)
    Old Hardware
    Jan 22, 2015 3:21 PM in response to Linc Davis

    Here is the repeat, following deletion of MacKeeper:

     

    Start time: 18:10:41 01/22/15

     

     

    Revision: 1169

     

     

    Model Identifier: MacBookPro10,2

    System Version: OS X 10.10.1 (14B25)

    Kernel Version: Darwin 14.0.0

    Time since boot: 4:29

     

     

    Diagnostic reports

     

     

       2015-01-19 System Preferences crash x3

     

     

    Log

     

     

       Jan 21 16:31:23 pci pause: SDXC

       Jan 21 18:02:08 pci pause: SDXC

       Jan 21 18:22:49 pci pause: SDXC

       Jan 21 20:09:15 pci pause: SDXC

       Jan 21 20:12:39 pci pause: SDXC

       Jan 21 20:22:11 com.apple.xpc.launchd.domain.pid.quicklookd.2879: Path not allowed in target domain: type = pid, path = /Library/Frameworks/iTunesLibrary.framework/Versions/A/XPCServices/com.apple.iT unesLibraryService.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /System/Library/Frameworks/QuickLook.framework/Versions/A/Resources/quicklookd. app

       Jan 21 20:25:53 com.apple.xpc.launchd.domain.pid.MediaLibraryService.2924: Path not allowed in target domain: type = pid, path = /Library/Frameworks/iTunesLibrary.framework/Versions/A/XPCServices/com.apple.iT unesLibraryService.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /System/Library/Frameworks/MediaLibrary.framework/Versions/A/XPCServices/com.ap ple.MediaLibraryService.xpc

       Jan 21 20:25:53 com.apple.xpc.launchd.domain.pid.MediaLibraryService.2924: Path not allowed in target domain: type = pid, path = /Library/Frameworks/iTunesLibrary.framework/Versions/A/XPCServices/com.apple.iT unesLibraryService.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /System/Library/Frameworks/MediaLibrary.framework/Versions/A/XPCServices/com.ap ple.MediaLibraryService.xpc

       Jan 21 23:01:56 pci pause: SDXC

       Jan 21 23:52:26 pci pause: SDXC

       Jan 22 01:08:44 pci pause: SDXC

       Jan 22 02:57:29 pci pause: SDXC

       Jan 22 04:46:14 pci pause: SDXC

       Jan 22 06:34:59 pci pause: SDXC

       Jan 22 08:23:44 pci pause: SDXC

       Jan 22 09:39:29 pci pause: SDXC

       Jan 22 10:55:14 pci pause: SDXC

       Jan 22 12:43:59 pci pause: SDXC

       Jan 22 13:36:23 pci pause: SDXC

       Jan 22 13:40:03 com.zeobit.MacKeeper.Helper: Service setup event to handle failure and will not launch until it fires.

       Jan 22 13:41:30 com.apple.iTunesHelper.70180: Service exited with abnormal code: 1

       Jan 22 13:42:11 pci pause: SDXC

       Jan 22 15:56:00 pci pause: SDXC

       Jan 22 16:44:22 utun_start: ifnet_disable_output returned error 12

       Jan 22 18:00:38 pci pause: SDXC

     

     

    Daemons

     

     

       com.adobe.fpsaud

       com.apple.installer.osmessagetracing

     

     

    Agents

     

     

       com.adobe.AAM.Scheduler-1.0

       com.akamai.single-user-client

       com.amazon.music

       com.apple.AirPortBaseStationAgent

       com.google.keystone.user.agent

       com.seagate.mediasync.plist

     

     

    Extensions

     

     

       /System/Library/Extensions/JMicronATA.kext

       - com.jmicron.JMicronATA

     

     

    Applications

     

     

       /Applications/Adobe Photoshop Elements 11/Adobe Elements 11 Organizer.app

       - com.adobe.ElementsOrganizer11

       /Applications/Adobe Photoshop Elements 11/Support Files/Adobe Photoshop Elements Editor.app

       - com.adobe.PhotoshopElements

       /Applications/Adobe Photoshop Lightroom 5.app

       - com.adobe.Lightroom5

       /Applications/Amazon Music.app

       - com.amazon.music

       /Applications/DXOOpticsPro10.app

       - OpticsPro 10

       /Applications/DXOOpticsPro9.app

       - Optics Pro 9

       /Applications/DxO ViewPoint.app

       - com.dxo-labs.dvpv1.standalone

       /Applications/Epson Software/EPSON Scan Settings.app

       - com.epson.scan.settingutility

       /Applications/Epson Software/EPSON Scan.app

       - com.epson.scan.standalone

       /Applications/Firefox.app

       - org.mozilla.firefox

       /Applications/GoPro/GoPro Studio.app

       - com.gopro.GoPro-Studio

       /Applications/GoPro/Tools/GUIDUFRM_Repair.app

       - com.yourcompany.GUIDUFRM-Repair

       /Applications/GoPro/Tools/StereoModeStatus.app

       - com.cineform.StereoModeStatus

       /Applications/GoPro/Tools/Uninstall GoPro Studio.app

       - com.apple.ScriptEditor.id.Uninstall-GoProStudio

       /Applications/Google Chrome.app

       - com.google.Chrome

       /Applications/Mathematica.app

       - com.wolfram.Mathematica

       /Applications/SkySafari Pro.app

       - com.southernstars.SkySafariMacPro

       /Applications/Sonos.app

       - com.sonos.macController

       /Applications/Starry Night Pro Plus 6.app

       - com.StarryNight.StarryNight

       /Applications/TheSkyX Professional Edition.app

       - com.bisque.TheSkyXProfessionalEdition

       /Applications/Utilities/Adobe Flash Player Install Manager.app

       - com.adobe.flashplayer.installmanager

       /Applications/VMware View Client.app

       - com.vmware.view

       /Applications/VueScan.app

       - com.hamrick.vuescan

       /Applications/fluenz/Fluenz French 1/Fluenz French 1 Uninstaller.app

       - com.bitrock.installbuilder

       /Applications/fluenz/Fluenz French 1/FluenzDeactivator.app

       - com.bitrock.installbuilder

       /Applications/fluenz/Fluenz French 1/GetMachineID.app

       - com.adobe.director.projector

       /Applications/fluenz/Fluenz French 1/fluenz French.app

       - com.adobe.director.projector

       /Applications/fluenz/Fluenz French 2/Fluenz French 2 Uninstaller.app

       - com.bitrock.installbuilder

       /Applications/fluenz/Fluenz French 2/Fluenz.app

       - com.adobe.director.projector

       /Applications/fluenz/Fluenz French 2/FluenzDeactivator.app

       - com.bitrock.installbuilder

       /Applications/fluenz/Fluenz French 2/GetMachineID.app

       - com.adobe.director.projector

       /Applications/fluenz/Fluenz French 3/Fluenz French 3 Uninstaller.app

       - com.bitrock.installbuilder

       /Applications/fluenz/Fluenz French 3/Fluenz.app

       - com.adobe.director.projector

       /Applications/fluenz/Fluenz French 3/FluenzDeactivator.app

       - com.bitrock.installbuilder

       /Applications/fluenz/Fluenz French 3/GetMachineID.app

       - com.adobe.director.projector

       /Applications/fluenz/Fluenz French 4/Fluenz French 4 Uninstaller.app

       - com.bitrock.installbuilder

       /Applications/fluenz/Fluenz French 4/Fluenz.app

       - com.adobe.director.projector

       /Applications/fluenz/Fluenz French 4/FluenzDeactivator.app

       - com.bitrock.installbuilder

       /Applications/fluenz/Fluenz French 4/GetMachineID.app

       - com.adobe.director.projector

       /Applications/fluenz/Fluenz French 5/Fluenz French 5 Uninstaller.app

       - com.bitrock.installbuilder

       /Applications/fluenz/Fluenz French 5/Fluenz.app

       - com.adobe.director.projector

       /Applications/fluenz/Fluenz French 5/FluenzDeactivator.app

       - com.bitrock.installbuilder

       /Applications/fluenz/Fluenz French 5/GetMachineID.app

       - com.adobe.director.projector

       /Applications/fluenz/Fluenz German/Fluenz Deutsch 1/FluenzDeactivator.app

       - com.bitrock.installbuilder

       /Applications/fluenz/Fluenz German/Fluenz Deutsch 1/GetMachineID.app

       - com.adobe.director.projector

       /Applications/fluenz/Fluenz German/Fluenz Deutsch 1/Install Fluenz.app

       - com.bitrock.installbuilder

       /Applications/fluenz/Fluenz German/Fluenz Deutsch 1/fluenz Deutsch.app

       - com.adobe.director.projector

       /Applications/fluenz/Fluenz German/Fluenz Deutsch 2/FluenzDeactivator.app

       - com.bitrock.installbuilder

       /Applications/fluenz/Fluenz German/Fluenz Deutsch 2/GetMachineID.app

       - com.adobe.director.projector

       /Applications/fluenz/Fluenz German/Fluenz Deutsch 2/Install Fluenz.app

       - com.bitrock.installbuilder

       /Applications/fluenz/Fluenz German/Fluenz Deutsch 2/fluenz German 2.app

       - com.adobe.director.projector

       /Applications/fluenz/Fluenz German/Fluenz Deutsch 3/Fluenz German 3.app

       - com.adobe.director.projector

       /Applications/fluenz/Fluenz German/Fluenz Deutsch 3/FluenzDeactivator.app

       - com.bitrock.installbuilder

       /Applications/fluenz/Fluenz German/Fluenz Deutsch 3/GetMachineID.app

       - com.adobe.director.projector

       /Applications/fluenz/Fluenz German/Fluenz Deutsch 3/Install Fluenz.app

       - com.bitrock.installbuilder

       /Applications/fluenz/Fluenz German/Fluenz Deutsch 4/FluenzDeactivator.app

       - com.bitrock.installbuilder

       /Applications/fluenz/Fluenz German/Fluenz Deutsch 4/GetMachineID.app

       - com.adobe.director.projector

       /Applications/fluenz/Fluenz German/Fluenz Deutsch 4/Install Fluenz.app

       - com.bitrock.installbuilder

       /Applications/fluenz/Fluenz German/Fluenz Deutsch 4/fluenz.app

       - com.adobe.director.projector

       /Applications/fluenz/Fluenz German/Fluenz Deutsch 5/FluenzDeactivator.app

       - com.bitrock.installbuilder

       /Applications/fluenz/Fluenz German/Fluenz Deutsch 5/GetMachineID.app

       - com.adobe.director.projector

       /Applications/fluenz/Fluenz German/Fluenz Deutsch 5/Install Fluenz.app

       - com.bitrock.installbuilder

       /Applications/fluenz/Fluenz German/Fluenz Deutsch 5/fluenz german 5.app

       - com.adobe.director.projector

       /Applications/fluenz/Fluenz Italiano/Fluenz Italiano 1/Fluenz Italian 1 Uninstaller.app

       - com.bitrock.installbuilder

       /Applications/fluenz/Fluenz Italiano/Fluenz Italiano 1/FluenzDeactivator.app

       - com.bitrock.installbuilder

       /Applications/fluenz/Fluenz Italiano/Fluenz Italiano 1/GetMachineID.app

       - com.adobe.director.projector

       /Applications/fluenz/Fluenz Italiano/Fluenz Italiano 1/fluenz Italiano.app

       - com.adobe.director.projector

       /Applications/fluenz/Fluenz Italiano/Fluenz Italiano 2/Fluenz Italian 2 Uninstaller.app

       - com.bitrock.installbuilder

       /Applications/fluenz/Fluenz Italiano/Fluenz Italiano 2/Fluenz.app

       - com.adobe.director.projector

       /Applications/fluenz/Fluenz Italiano/Fluenz Italiano 2/FluenzDeactivator.app

       - com.bitrock.installbuilder

       /Applications/fluenz/Fluenz Italiano/Fluenz Italiano 2/GetMachineID.app

       - com.adobe.director.projector

       /Applications/fluenz/Fluenz Italiano/Fluenz Italiano 3/Fluenz Italian 3 Uninstaller.app

       - com.bitrock.installbuilder

       /Applications/fluenz/Fluenz Italiano/Fluenz Italiano 3/Fluenz.app

       - com.adobe.director.projector

       /Applications/fluenz/Fluenz Italiano/Fluenz Italiano 3/FluenzDeactivator.app

       - com.bitrock.installbuilder

       /Applications/fluenz/Fluenz Italiano/Fluenz Italiano 3/GetMachineID.app

       - com.adobe.director.projector

       /Applications/fluenz/Fluenz Italiano/Fluenz Italiano 4/Fluenz Italian 4 Uninstaller.app

       - com.bitrock.installbuilder

       /Applications/fluenz/Fluenz Italiano/Fluenz Italiano 4/Fluenz.app

       - com.adobe.director.projector

       /Applications/fluenz/Fluenz Italiano/Fluenz Italiano 4/FluenzDeactivator.app

       - com.bitrock.installbuilder

       /Applications/fluenz/Fluenz Italiano/Fluenz Italiano 4/GetMachineID.app

       - com.adobe.director.projector

       /Applications/fluenz/Fluenz Italiano/Fluenz Italiano 5/Fluenz Italian 5 Uninstaller.app

       - com.bitrock.installbuilder

       /Applications/fluenz/Fluenz Italiano/Fluenz Italiano 5/Fluenz.app

       - com.adobe.director.projector

       /Applications/fluenz/Fluenz Italiano/Fluenz Italiano 5/FluenzDeactivator.app

       - com.bitrock.installbuilder

       /Applications/fluenz/Fluenz Italiano/Fluenz Italiano 5/GetMachineID.app

       - com.adobe.director.projector

       /Library/Application Support/Adobe/OOBE/PDApp/DWA/Setup.app

       - com.adobe.Installers.Setup

       /Library/Application Support/Adobe/OOBE/PDApp/DWA/resources/uninstall/Uninstall Product.app

       - N/A

       /Library/Application Support/Adobe/OOBE/PDApp/LWA/AAM Registration Notifier.app

       - com.adobe.PDApp.AAMRegistrationNotifier

       /Library/Application Support/Adobe/OOBE/PDApp/LWA/adobe_licutil.app

       - com.adobe.adobe_licutil

       /Library/Application Support/Adobe/OOBE/PDApp/UWA/AAM Updates Notifier.app

       - com.adobe.PDApp.AAMUpdatesNotifier

       /Library/Application Support/Adobe/OOBE/PDApp/UWA/LogTransport2.app

       - com.adobe.headlights.LogTransport2App

       /Library/Application Support/Adobe/OOBE/PDApp/core/Adobe Application Manager.app

       - com.adobe.PDApp

       /Library/Application Support/Adobe/Uninstall/{UUID}.app

       - N/A

       /Library/Application Support/DxO Labs/dvpv1/DxO ViewPoint.app

       - com.dxo-labs.dvpv1.standalone-sup

       /Library/Application Support/Script Editor/Templates/Cocoa-AppleScript Applet.app

       - com.apple.ScriptEditor.id.cocoa-applet-template

       /Library/Application Support/Script Editor/Templates/Droplets/Droplet with Settable Properties.app

       - com.apple.ScriptEditor.id.droplet-with-settable-properties-template

       /Library/Application Support/Script Editor/Templates/Droplets/Recursive File Processing Droplet.app

       - com.apple.ScriptEditor.id.file-processing-droplet-template

       /Library/Application Support/Script Editor/Templates/Droplets/Recursive Image File Processing Droplet.app

       - com.apple.ScriptEditor.id.image-file-processing-droplet-template

       /Library/Image Capture/Devices/Canon IJScanner2.app

       - jp.co.canon.ijscanner2.scanner.ica

       /Library/Image Capture/Devices/Canon IJScanner4.app

       - jp.co.canon.ij.ica.scanner4

       /Library/Image Capture/Devices/EPSON Scanner.app

       - com.epson.scanner.ica

       /Library/Printers/EPSON/InkjetPrinter2/AutoSetupTool/EPIJAutoSetupTool2.app

       - com.epson.ijprinter.EPIJAutoSetupTool2

       /Library/Printers/EPSON/InkjetPrinter2/Filter/commandtoescp.app

       - com.epson.ijprinter.commandtoescp

       /Library/Printers/EPSON/InkjetPrinter2/Filter/pdftopdf2.app

       - com.epson.ijprinter.pdftopdf2

       /Library/Printers/EPSON/InkjetPrinter2/Filter/rastertoescpII.app

       - com.epson.ijprinter.rastertoescpII

       /Library/Printers/EPSON/InkjetPrinter2/Utility/UT4/Epson Printer Utility 4.app

       - com.epson.ijprinter.EpsonPrinterUtility4

       /Library/Printers/EPSON/InkjetPrinter2/Utility/UT4/EpsonSuppliesTool4.app

       - com.epson.ijprinter.EpsonSuppliesTool4

       /Library/Printers/EPSON/InkjetPrinter2/Utility/UTL/Epson Printer Utility Lite.app

       - com.epson.ijprinter.EpsonPrinterUtilityLite

       /Users/USER/Applications/Akamai/Akamai NetSession Uninstaller.app

       - com.akamai.euc_uninstall_mac

       /Users/USER/Applications/Akamai/checkclientstatus.app

       - com.akamai.checkclientstatus

       /Users/USER/Applications/Akamai/macui.app

       - com.akamai.mac

       /Users/USER/Library/Application Support/Google/Chrome/Default/Web Applications/_crx_aohghmighlieiainnegkcijnfilokake/Default aohghmighlieiainnegkcijnfilokake.app

       - com.google.Chrome.app.Default-aohghmighlieiainnegkcijnfilokake-internal

       /Users/USER/Library/Application Support/Google/Chrome/Default/Web Applications/_crx_apdfllckaahabafndbhieahigkjlhalf/Default apdfllckaahabafndbhieahigkjlhalf.app

       - com.google.Chrome.app.Default-apdfllckaahabafndbhieahigkjlhalf-internal

       /Users/USER/Library/Application Support/Google/Chrome/Default/Web Applications/_crx_blpcfgokakmgnkcojhhkbfbldkacnbeo/Default blpcfgokakmgnkcojhhkbfbldkacnbeo.app

       - com.google.Chrome.app.Default-blpcfgokakmgnkcojhhkbfbldkacnbeo-internal

       /Users/USER/Library/Application Support/Google/Chrome/Default/Web Applications/_crx_coobgpohoikkiipiblmjeljniedjpjpf/Default coobgpohoikkiipiblmjeljniedjpjpf.app

       - com.google.Chrome.app.Default-coobgpohoikkiipiblmjeljniedjpjpf-internal

       /Users/USER/Library/Application Support/Google/Chrome/Default/Web Applications/_crx_pjkljhegncpnkpknbcohdijeoejaedia/Default pjkljhegncpnkpknbcohdijeoejaedia.app

       - com.google.Chrome.app.Default-pjkljhegncpnkpknbcohdijeoejaedia-internal

       /Users/USER/Library/Application Support/Seagate/MediaSync.app

       - com.seagate.mediasync

     

     

    Frameworks

     

     

       /Users/USER/Library/Frameworks/EWSMac.framework

       - com.eSellerate.EWSMac67108872

     

     

    PrefPane

     

     

       /Library/PreferencePanes/Flash Player.prefPane

       - com.adobe.flashplayerpreferences

       /Library/PreferencePanes/GoPro.prefPane

       - com.cineform.codec

       /Users/USER/Library/PreferencePanes/AkamaiNetSession.prefPane

       - com.yourcompany.AkamaiNetSession

     

     

    Bundles

     

     

       /Library/Application Support/Adobe/APE/3.101/adbeapecore.framework/Versions/A/Resources/Flash Player.plugin

       - com.macromedia.FlashPlayer-10.4-10.5.plugin

       /Library/Application Support/Adobe/Plug-Ins/Elements 11/File Formats/Camera Raw.plugin

       - com.adobe.CameraRaw

       /Library/Application Support/DxO Labs/dvpv1/PhotoshopPlugin-automation.plugin

       - N/A

       /Library/Application Support/DxO Labs/dvpv1/PhotoshopPlugin-filter.plugin

       - N/A

       /Library/Internet Plug-Ins/Flash Player.plugin

       - com.macromedia.Flash

       /Library/Internet Plug-Ins/Mathematica.plugin

       - com.wolfram.mathematica.player.plugin

       /Library/Printers/Canon/BJPrinter/Plugins/BJNP/CIJNetworkIOM.plugin

       - jp.co.Canon.ij.print.iom.CIJNP

       /Library/Printers/Canon/BJPrinter/Plugins/BJNP/CIJNetworkPBM.plugin

       - jp.co.Canon.ij.print.pbm.CIJNP

       /Library/Printers/Canon/BJPrinter/Plugins/BJUSB/BJUSBIOM.plugin

       - jp.co.canon.bj.print.bjusbiom

       /Library/Printers/Canon/BJPrinter/Plugins/BJUSB/BJUSBPBM.plugin

       - jp.co.canon.bj.print.pbm.USB

       /Library/Printers/Canon/BJPrinter/Plugins/BJUSB/CIJUSBClassDriver.plugin

       - jp.co.canon.ij.print.CIJUSBClassDriver

       /Library/Printers/Canon/BJPrinter/Plugins/BJUSB/CIJUSBClassDriver2.plugin

       - jp.co.canon.ij.print.CIJUSBClassDriver2

       /Library/Printers/Canon/BJPrinter/Plugins/IJBluetooth/IJBluetoothIOM.plugin

       - jp.co.canon.ij.print.ijbluetoothiom

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       /Library/Printers/EPSON/EPSON PIC Folder/Modules/PIC3Plugins/PIC_Epson_Stylus_Pro_3885.plugin

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       /Library/Printers/EPSON/EPSON PIC Folder/Modules/PIC3Plugins/PIC_Epson_Stylus_Pro_3890.plugin

       - com.epson.PIC_Epson_Stylus_Pro_3890.plugin

       /Library/Spotlight/Wolfram Notebook.mdimporter

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       /Users/USER/Library/Application Support/MacKeeper Helper/NoticeEngine.plugin

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       /Users/USER/lib/libsbigudrvproxy.1.dylib

       /Users/USER/lib/libsbigudrvproxy.dylib

     

     

    Contents of /Library/LaunchDaemons/com.gopro.stereomodestatus.plist

       - mod date: Jan 29 17:22:17 2014

       - checksum: 2319101607

     

     

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       - mod date: Nov 14 21:37:32 2014

       - checksum: 2978495734

     

     

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       - checksum: 3668832669

     

     

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       - checksum: 750681786

     

     

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    Contents of Library/LaunchAgents/com.seagate.mediasync.plist

       - mod date: Dec 29 12:46:05 2013

       - checksum: 1449509462

     

     

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        <key>USERBREAK</key>

        <string>1</string>

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       ...and 32 more line(s)

     

     

    Bad plists

     

     

       /Library/Preferences/com.epson.EPSON Scan.UnInstallList.plist

       /Library/Preferences/com.epson.Inkjet Printer Driver.UnInstallList.plist

       Library/Preferences/com.apple.wz432x_UUID.plist

       Library/Preferences/com.apple.wz432x_UUID.plist

       Library/Preferences/com.apple.wz432x_UUID.plist

       Library/Preferences/com.apple.wz432x_UUID.plist

     

     

    DNS: 72.240.13.7 (static)

     

     

    Listeners

     

     

       cupsd: ipp

     

     

    User login items

     

     

       iTunesHelper

       - /Applications/iTunes.app/Contents/MacOS/iTunesHelper.app

     

     

    iCloud errors

     

     

       bird: 146

       cloudd: 14

       com.apple.InputMethodKit.UserDictionary: 1

       com.apple.iCloudHelper: 1

     

     

    Restricted files: 376

     

     

    Elapsed time (sec): 248

  • by Linc Davis,

    Linc Davis Linc Davis Jan 22, 2015 4:00 PM in response to hlritter
    Level 10 (208,000 points)
    Applications
    Jan 22, 2015 4:00 PM in response to hlritter

    Remove "Seagate Media Sync" and see whether there's any change.

    Any third-party software that doesn't install by drag-and-drop into the Applications folder, and uninstall by drag-and-drop to the Trash, is a system modification.

    Whenever you remove system modifications, they must be removed completely, and the only way to do that is to use the uninstallation tool, if any, provided by the developers, or to follow their instructions. If the software has been incompletely removed, you may have to re-download or even reinstall it in order to finish the job.

    I never install system modifications myself, and except as stated in this comment, I don't know how to uninstall them. You'll have to do your own research to find that information.

    Here are some general guidelines to get you started. Suppose you want to remove something called “BrickMyMac” (a hypothetical example.) First, consult the product's Help menu, if there is one, for instructions. Finding none there, look on the developer's website, say www.brickmymac.com. (That may not be the actual name of the site; if necessary, search the Web for the product name.) If you don’t find anything on the website or in your search, contact the developer. While you're waiting for a response, download BrickMyMac.dmg and open it. There may be an application in there such as “Uninstall BrickMyMac.” If not, open “BrickMyMac.pkg” and look for an Uninstall button. The uninstaller might also be accessed by clicking the Customize button, if there is one.

    Back up all data before making any changes.

    You will generally have to restart the computer in order to complete an uninstallation. Until you do that, there may be no effect, or unpredictable effects.

    If you can’t remove software in any other way, you’ll have to erase and install OS X. Never install any third-party software unless you're sure you know how to uninstall it; otherwise you may create problems that are very hard to solve.

    Trying to remove complex system modifications by hunting for files by name often will not work and may make the problem worse. The same goes for "utilities" such as "AppCleaner" and the like that purport to remove software.

  • by hlritter,

    hlritter hlritter Jan 24, 2015 2:05 PM in response to Linc Davis
    Level 1 (8 points)
    Old Hardware
    Jan 24, 2015 2:05 PM in response to Linc Davis

    I see that Seagate Media Sync was mentioned in the diagnostic report, but no file containing this phrase, or the word Seagate, turned up in a file search of my computer, so I didn't uninstall it.

     

    I did a search of the support community (using the magnifying glass icon—this gives different results from using other search fields!) on "desktop pane will not load" and was taken to a list of links. The first one was this:

     

              http://support.apple.com/en-us/HT201482

     

    I followed it to an instruction to go to the Library folder and to trash "com.apple.systempreferences.plist" from the Preferences folder, which I had done numerous times before without result, and to trash "desktoppicture.db" from the Dock folder. This was an entirely new instruction. I did both, restarted the computer, and all is back to normal.

     

    Thanks for everyone's help!

  • by ErikJ98,

    ErikJ98 ErikJ98 Jan 26, 2015 4:27 AM in response to Linc Davis
    Level 1 (0 points)
    Jan 26, 2015 4:27 AM in response to Linc Davis

    Hi, I made the serious mistake of disregarding my usual carefulness over the weekend and installed something which now has MacKeeper crap popping up in Chrome and Safari when I click on links on completely unrelated websites (e.g. BBC News). I uninstalled MacKeeper exactly as you described and it still happens. I'm livid. I'm going to attempt uninstalling and reinstalling Chrome. Erik

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