iTunes has stopped working

Question

iTunes keeps on crashing on my Windows 7 laptop. iMatch is on.

Problem signature:

Problem Event Name: APPCRASH

Application Name: iTunes.exe

Application Version: 12.0.1.26

Application Timestamp: 543e558b

Fault Module Name: ntdll.dll

Fault Module Version: 6.1.7601.18247

Fault Module Timestamp: 521ea8e7

Exception Code: c0000005

Exception Offset: 00042685

OS Version: 6.1.7601.2.1.0.256.4

Locale ID: 1033

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:

If the online privacy statement is not available, please read our privacy statement offline:

C:\Windows\system32\en-US\erofflps.txt

Posted on Jan 18, 2015 7:30 PM

Reply

Answer 1

Community Specialist

Hello jaapfromshanghai,

The article linked below details a number of troubleshooting steps that can help stabilize iTunes on your computer.

Sincerely,

Allen

Reply