Spam emails

Question

OldKatieKay Author

Level 1

8 points

Spam emails

How do I know if an email is from Apple. It is asking for my details and credit card details?

iMac (21.5-inch, Mid 2014)

Posted on Jan 19, 2015 12:47 AM

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Answer 1

a brody

Level 10

85,366 points

Jan 19, 2015 4:06 PM in response to OldKatieKay

Never reply to an e-mail asking for credit card details. E-mails are not secure. And likely any links from them are not either. The only place that you should give credit card details are secure pages on the web that ask for them, or calling by land line to the store in question. There are many attempts to phish for personal information that can lead to stolen identity with e-mails and websites that look just like the real thing. You should visit known websites directly like http://store.apple.com/ or the Mac App Store application to determine if there are any outstanding issues after logging into their service.

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Answer 2

a brody

Level 10

85,366 points

Jan 19, 2015 4:09 PM in response to OldKatieKay

Note a mid-2014 iMac can't run Classic Mac OS. Please visit the correct web page here for further issues with your computer that you are happy to get user to user support for:

http://discussions.apple.com/docs/DOC-2463

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Answer 3

OldKatieKay Author

Level 1

8 points

Jan 19, 2015 11:15 PM in response to OldKatieKay

Thank you.

I used to be able to forward emails like this to a spam email help-site with my old computer and when I was at work, I could do the same. I didn't really believe the email was right, as there were gaps in the middle of some of the words. However, because I am a new Apple user, (bit green) I didn't know whether Apple would ask for all this info. Furthermore, I was afraid I would lose my Apple ID.

Thanks again. Totally reassured now.

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Answer 4

OldKatieKay Author

Level 1

8 points

Jan 19, 2015 11:22 PM in response to a brody

Sorry Brody.

I have no idea what I am using, I sort of know how to find out the systems etc, but I am still getting used to Apple computer. I have been for a couple of tutorials but I really need days of training.

I am still sitting at a desk with my old and new computers on it, as I haven't worked out how to transfer all the stuff saved on the old one. I bought an external hard drive and know how to save photos, but I still need to sort that out one of these days.

Thanks again for your support.

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Answer 5

Kurt Lang

Level 9

69,805 points

Jan 20, 2015 7:42 AM in response to OldKatieKay

Apple would never ask for such information in an email. It's a phishing scam. Do not respond to the email. Do not divulge any personal information. Delete the email.

If you've already responded, contact your credit card company and have the card cancelled immediately.

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Answer 6

ChitlinsCC

Level 7

21,152 points

Jan 20, 2015 8:57 AM in response to OldKatieKay

OKK

FORWARD the email to reportphishing@apple.com then DELETE

Phishing & Other Suspicious Emails

Identifying fraudulent "phishing" email - Apple Support

Identifying legitimate emails from the iTunes Store - Apple Support

Regarding the transferring of your stuff from your old Macs to new... it would probably be best if you started a New Question == "New" > Discussion at the top right of this page... be sure to include all the info on all the devices:

Quoted from  Apple's "How to write a good question"

To help other members answer your question, give as many details as you can.

Include your product name and specs such as processor speed, memory, and storage capacity. Please do not include your Serial Number, IMEI, MEID, or other personal information.
Provide the version numbers of your operating system and relevant applications, for example "OS X 10.10.1 Yosemite" or "iPhoto 9.1.2".
Describe the problem, and include any details about what seems to cause it.
List any troubleshooting steps you've already tried, or temporary fixes you've discovered.

If you plan to sell of give away your old gear, see What to do before selling or giving away your Mac - Apple Support

ÇÇÇ

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Answer 7

ChitlinsCC

Level 7

21,152 points

Jan 20, 2015 9:06 AM in response to OldKatieKay

You may find Mac Help, well... helpful

All Applications worth a hill o' beans have their own Mac Help module, as well.

ÇÇÇ

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Answer 8

OldKatieKay Author

Level 1

8 points

Jan 20, 2015 11:48 AM in response to Kurt Lang

I wouldn't give anyone my credit card details after getting an email, although I do purchase many things online. I only agree to pay for anything after finding the site myself. So if for example Amazon sent me an email, I would come out of the email and log on to Amazon myself to see if the email was genuine.

Thanks very much for your comments.

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Answer 9

OldKatieKay Author

Level 1

8 points

Jan 20, 2015 11:53 AM in response to ChitlinsCC

Thank you. That is exactly wanted I wanted to find. Will sit down one afternoon and try to sort myself out using your very useful guidance. I have copied the address into my contacts and the bits I need to use onto Notes so that I can find it again easily.

Thanks again, K

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