wolfgangfromhildesheim
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Q: No air printer found Epson wf 3520

Hardware: macbook air

Software: Osx 10.9.5

Epson printer wf3520 connected via wifi is working - latest printer software installed

 

-when trying to add an air printer sometimes its showing up under bonjour - usually its not showing as available printer

-when it is installed and I try to print I get the message "printer not connected"

 

Any help how to install it correctly?

MacBook Air, OS X Mavericks (10.9.2)

Posted on Jan 19, 2015 5:45 AM

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wolfgangfromhildesheim

Q: No air printer found Epson wf 3520

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  • Helpful answers

  • by Allen A,

    Allen A Allen A Jan 20, 2015 9:11 AM in response to wolfgangfromhildesheim
    Community Specialists
    Jan 20, 2015 9:11 AM in response to wolfgangfromhildesheim

    Hello wolfgangfromhildesheim,

     

     

    The article linked below details a number of troubleshooting steps that can help get your printer set up on your Mac.

     

    Troubleshooting printer issues in OS X
    http://support.apple.com/en-us/HT203343

     

     

    Cheers,

    Allen

  • by wolfgangfromhildesheim,

    wolfgangfromhildesheim wolfgangfromhildesheim Jan 21, 2015 8:29 AM in response to Allen A
    Level 1 (0 points)
    Jan 21, 2015 8:29 AM in response to Allen A

    Allen thanks for your advise. Tried all recommendations. Could install air-printer but getting always message "printer not connected".

  • by alex_h1,

    alex_h1 alex_h1 Jan 22, 2015 7:30 AM in response to wolfgangfromhildesheim
    Community Specialists
    Jan 22, 2015 7:30 AM in response to wolfgangfromhildesheim

    Hi wolfgangfromhildesheim,

     

    If you've gone through the article that Allen provided, have gotten through to the step where you reset your printing system, and the issue persists, then the next step in the article is for you to contact the printer manufacturer for further assistance.

     

    If you're unable to print

    Check these things if you are unable to print, or if you see the message "No AirPrint Printers Found."

    1. Make sure your printer has paper, and enough ink or toner installed.
    2. Make sure your printer is connected to the same Wi-Fi network as your iOS device.
    3. Make sure your printer has power and is turned on. Try turning your printer off and then back on again to see if it resolves your issue.
    4. Check to see if your printer has any error lights or indicators displayed on the printer's control panel. Check the documentation that came with your printer to clear any errors displayed.
    5. Check with your printer's manufacturer to see if any firmware updates are available for your printer. Check your printer's documentation or contact the printer vendor for more information. A firmware update may be available, even if you just bought your printer.

     

     

    About AirPrint - Apple Support

     

    Take care,

    Alex H.