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Helpful answers
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Jan 19, 2015 3:39 PM in response to Theduck44by Linc Davis,★HelpfulThere are several possible causes for this issue. Please take each of the following steps that you haven't already tried, testing after each one, until it's resolved. Back up all data before making any changes.
Step 1
Follow the directions in this support article.
Step 2
Launch the Keychain Access application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
Select the iCloud keychain from the list on the left side of the Keychain Access window. If your default keychain has a different name, select that.
If the lock icon in the top left corner of the window shows that the keychain is locked, click to unlock it. You'll be prompted for the keychain password, which is the same as your login password.
Select
Keychain Access ▹ Keychain First Aid
from the menu bar and repair the keychain.
Step 3
Open the iCloud preference pane and uncheck the Keychain box. You'll be prompted to delete the local iCloud keychain. Confirm. Then re-check the box. Follow one of the procedures described in this support article to set up iCloud Keychain on an additional device.
Step 4
Open the Keychains folder as in Step 1. There should be a file in that folder with the name "login.keychain". If there is also a file iwith the name "login_renamed_1.keychain", then please do as follows:
☞ Rename login.keychain to "login-old.keychain".
☞ Rename login_renamed_1.keychain to "login.keychain".
You can then close the folder.
Delete the login keychain from the keychain list in Keychain Access. Choose
Delete References
when prompted, not Delete References & Files.
Select
File ▹ Add Keychain...
from the menu bar. Add back the file now named "login.keychain". If any of your needed keychain items are missing from it, also add back the file now named "login-old.keychain". I suggest you transfer any needed items from that keychain to the login keychain, then delete it. The transfers are made by drag-and-drop in Keychain Access. You'll need to enter your password for each item transferred.
Run Keychain First Aid again. Quit Keychain Access.
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Jan 20, 2015 10:22 AM in response to Linc Davisby Theduck44,Thank you for the help. It solved the problem I had, but now I cannot open up my gmail account. It will not accept my password. Any suggestions?
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Jan 20, 2015 10:45 AM in response to Theduck44by Eric Root,Try deleting the password from Keychain Access.
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Jan 20, 2015 11:04 AM in response to Theduck44by Linc Davis,★HelpfulIf you've activated 2-step verification, you need to generate an application-specific password in your Google account and enter it instead of the login password you use on the website. You must change the password for both the incoming and the outgoing mail server.
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Jan 20, 2015 1:11 PM in response to Linc Davisby Theduck44,Thanks for the suggestion. I have set up the two-step verification
it appears that my gmail account is trying to use a previous server that I stopped using when I moved.
i changed the server for the gmail account to my current server, but the old one keeps showing up. Any suggestions
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Jan 20, 2015 1:52 PM in response to Linc Davisby Theduck44,Just noticed an error in my reply. I have NOT set up a two-step verification process
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Jan 20, 2015 5:39 PM in response to Theduck44by Linc Davis,I don't know why Gmail isn't accepting your password. If you're sure the password and user name are correct, and the caps lock key is not down, and the account settings are also correct, then I suggest you delete the account in the Internet Accounts preference pane and recreate it with the same settings. You'll have to resynchronize the message database, which may take some time if it's very large.
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Jan 22, 2015 7:41 AM in response to Linc Davisby Theduck44,Thanks for all the help. Finally determined that the problem was with google mail not accepting my account password. Changed that and the account went online. Your help was so clear and easy to follow.