09hughed

Q: phone hasn't had proper service for a while and won't turn on after I reset the settings, what can I do?

I have not had service for a week now and reset the phone settings, but then my phone will not turn on, it has just stayed on the apple screen. what can I do?

iPhone 5, iOS 8.1.2

Posted on Jan 19, 2015 1:32 PM

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Q: phone hasn't had proper service for a while and won't turn on after I reset the settings, what can I do?

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  • Helpful answers

  • by ManSinha,Helpful

    ManSinha ManSinha Jan 19, 2015 1:57 PM in response to 09hughed
    Level 6 (10,257 points)
    iPhone
    Jan 19, 2015 1:57 PM in response to 09hughed

    http://support.apple.com/en-us/HT201263

     

    Try placing your phone in recovery mode -

    You can put your iOS device into recovery mode, then restore it using iTunes.

    Use recovery mode

    You might need to use recovery mode to restore your device in these cases:

    • iTunes doesn't recognize your device or says it's in recovery mode.
    • You see the Apple logo onscreen for several minutes with no progress bar.
    • You see the Connect to iTunes screen.

    Learn what to do if you see the progress bar onscreen for several minutes.To put your device into recovery mode, follow these steps:

    1. Turn off your device and leave it off.
    2. Plug in your device's USB cable to a computer with iTunes.
    3. Hold down the Home button on your device as you connect the USB cable. Keep holding down the Home button until you see the Connect to iTunes screen.
      Screenshot showing the Connect to iTunes screen on iOS.
    4. When you see this screen, release the Home button. If you don't see this screen, try steps 1 through 3 again.

    When your device is connected, iTunes will open. You'll see a message saying that iTunes has detected an iPhone, iPad, or iPod touch in recovery mode.

    iTunes dialog: "iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes."

    Use iTunes to restore your device. Restoring in recovery mode will erase your device. If you previously synced with iTunes or iCloud, you might be able to restore from your backup.

  • by Ralph9430,Helpful

    Ralph9430 Ralph9430 Jan 19, 2015 2:11 PM in response to 09hughed
    Level 6 (18,231 points)
    Apple Watch
    Jan 19, 2015 2:11 PM in response to 09hughed

    Try and reset your phone like this: Press and hold both the Home button and the Sleep/Wake button continuously until the Apple logo appears. Then release the button and let the device restart. You will not lose data doing this. It's like a computer reboot.

     

    If that doesn't help make an appointment at an Apple Store to have your device examined by a technician. Or contact Apple Support.

  • by 09hughed,

    09hughed 09hughed Jan 20, 2015 11:15 AM in response to ManSinha
    Level 1 (0 points)
    Jan 20, 2015 11:15 AM in response to ManSinha

    Thank you