iTunes crashes every time I try to access the store

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Level 1

5 points

iTunes crashes every time I try to access the store

Every time I try to access the iTunes store in the iTunes app it crashes. I am running Win 7 Home edition and the latest iTunes (I even uninstalled and reinstalled). Not only that but the albums that I purchased from the store only about 1/2 of the songs play. The other half give the message that I am not authorized to play the song. How can I be authorized for only half of the songs? And it happens on every album purchased from the iTunes store. (I tried everything in this support article iTunes repeatedly prompts to authorize computer to play iTunes Store purchases - Apple Support)

iTunes-OTHER, Windows 7

Posted on Jan 19, 2015 4:05 PM

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Answer 1

bobby_d

Level 3

851 points

Jan 21, 2015 6:23 AM in response to donm_hawaii

Greetings donm_hawaii,

After reviewing your post, I have located an article that can help with iTunes for Windows issues. It contains a number of troubleshooting steps and helpful advice for the issue you are experiencing:

iTunes for Windows: System restarts, blue screen, or quits unexpectedly when accessing iTunes Store

When accessing the iTunes Store on Windows, your computer may restart or display a blue screen (Windows XP), or iTunes may quit unexpectedly (Windows Vista). You might also have issues opening iTunes if it is configured to open to the iTunes Store.

This issue is caused by outdated drivers for ATI Radeon 2400 series video cards.

Note: Some companies other than ATI may have manufactured video cards based upon the design of the ATI Radeon 2400 series.

A driver is a piece of software that allows your operating system to communicate with a piece of hardware. Your PC consists of many hardware components, such as your hard disk, optical drive (CD or DVD drive), USB card, and video card. All built-in and external devices require drivers to communicate with your operating system.

When iTunes is accessing the iTunes Store, it relies upon your video card driver to display certain animation and graphics within the iTunes Store. This can trigger an issue which is fixed in newer versions of your video card drivers.

To find out what video card and version you have:

Right-click My Computer (Windows XP) or Computer (Windows Vista) and choose Manage.

Click Device Manager in the list on the left of the Computer Management window.

Click the plus sign next to Display Adapters in the list on the right.

Right-click the video card and choose Properties.

Take note of the name of the device.

Click the Driver tab for more details.

If there are multiple video card entries, repeat steps 4-6 for each entry.

For each driver listed, check the manufacturer's website to see if there is an updated version available. For more information on how to update drivers, follow Updating the drivers on your Windows PC.

If your drivers are the most up-to-date versions, from your computer manufacturer or video card manufacturer, you should consider installing the most updated driver from ATI.

Learn more

This is different than the issue described in What to do when Windows displays a blue screen error message or restarts when syncing the iPhone or iPod touch. The similarity is due to both issues being related to outdated drivers and driver conflicts.

Thank you for contributing to Apple Support Communities.

Best,

Bobby_D

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