derwil5103

Q: cannot watch movie using airplay via ipad to apple tv, error occurred loading content

As of a few days ago, I am no longer able to watch a movie on my tv through the airplay feature via apple tv and ipad. I have updated all IOS devices, reconnected to the internet, shut down my modem and started it back up. unplugged all cables, tried using different IOS devices; but I keep coming up with the same error "an error occurred loading this content. try again later". I am able to watch the movie on my iphone/ipad but it just does not work when trying to airplay it to my tv. It worked last week but stopped all of the sudden. Anyone figure this out?

Posted on Jan 20, 2015 7:14 AM

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Q: cannot watch movie using airplay via ipad to apple tv, error occurred loading content

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  • by SLP_Apple,

    SLP_Apple SLP_Apple Jan 20, 2015 8:43 AM in response to derwil5103
    Level 1 (0 points)
    Jan 20, 2015 8:43 AM in response to derwil5103

    You my friend are not alone. Headed to the Genius Bar tonight. I'll let you know if I find out anything.

  • by derwil5103,

    derwil5103 derwil5103 Jan 20, 2015 8:46 AM in response to SLP_Apple
    Level 1 (1 points)
    Jan 20, 2015 8:46 AM in response to SLP_Apple

    I greatly appreciate it, looking forward to your response.

  • by blutopaz01,

    blutopaz01 blutopaz01 Jan 20, 2015 8:54 AM in response to derwil5103
    Level 1 (0 points)
    Jan 20, 2015 8:54 AM in response to derwil5103

    Both myself and a friend (different houses) are having this same issue.  Any assistance would be very helpful.

  • by Winston Churchill,

    Winston Churchill Winston Churchill Jan 20, 2015 9:09 AM in response to derwil5103
    Level 10 (104,081 points)
    Apple TV
    Jan 20, 2015 9:09 AM in response to derwil5103

    Welcome to the Apple Community.

     

    Try the following steps, check whether things are working after each step where appropriate, before trying the next.

     

    1. Check AirPlay is turned on on the Apple TV (turn it off and on if it already is)
    2. Check that both devices are on the same network (Settings > Wifi, on the mobile device and Settings > General > Network, on the Apple TV).
    3. Restart the Apple TV (Settings > General > Restart).
    4. Restart the Apple TV by removing ALL the cables for 30 seconds.
    5. Restart your router. (Also try removing it’s power cord for at least 30 seconds)
    6. Restart your mobile device.

     

    If you are still having problems, the following article(s) may help you.

     

    Troubleshooting AirPlay

    Troubleshooting Wi-Fi networks and connections

    Recommended Wi-Fi settings

    Wifi Diagnostic Software (for Mac users)

     

    You may also find some help on this page, where I’ve collected some of the more unusual solutions to network issues.

     

    When making adjustments to your network for better optimisation, you may find some of the points mentioned on this page helpful.

  • by derwil5103,

    derwil5103 derwil5103 Jan 20, 2015 9:12 AM in response to Winston Churchill
    Level 1 (1 points)
    Jan 20, 2015 9:12 AM in response to Winston Churchill

    I tried all of that and it did not work

  • by Winston Churchill,

    Winston Churchill Winston Churchill Jan 20, 2015 9:16 AM in response to derwil5103
    Level 10 (104,081 points)
    Apple TV
    Jan 20, 2015 9:16 AM in response to derwil5103

    It didn't seem to take you very long.

  • by derwil5103,

    derwil5103 derwil5103 Jan 20, 2015 9:19 AM in response to Winston Churchill
    Level 1 (1 points)
    Jan 20, 2015 9:19 AM in response to Winston Churchill

    That's because I have already completed those steps numerous times as I stated in my original post

  • by blutopaz01,

    blutopaz01 blutopaz01 Jan 20, 2015 9:26 AM in response to derwil5103
    Level 1 (0 points)
    Jan 20, 2015 9:26 AM in response to derwil5103

    I followed the same steps and had the same outcome. 

  • by blutopaz01,

    blutopaz01 blutopaz01 Jan 21, 2015 12:43 PM in response to SLP_Apple
    Level 1 (0 points)
    Jan 21, 2015 12:43 PM in response to SLP_Apple

    Was the genius bar able to help you?  Any solutions?

  • by Durb Sttor,

    Durb Sttor Durb Sttor Mar 21, 2015 2:32 AM in response to derwil5103
    Level 1 (0 points)
    Mar 21, 2015 2:32 AM in response to derwil5103

    I Have the exact same problem. Have done all the same trouble shooting and still get the error.

    Nothing wrong with my network as I'm able to AirPlay tv shows. Just not movies.

    This is one of the only reasons I have an pple T, wish they would fix this

  • by Alley_Cat,

    Alley_Cat Alley_Cat Mar 21, 2015 3:02 AM in response to Durb Sttor
    Level 6 (19,583 points)
    Mar 21, 2015 3:02 AM in response to Durb Sttor

    Is the movie playable on the computer?  Any chance it's been manually moved/deleted and itunes can't locate it?

  • by Durb Sttor,

    Durb Sttor Durb Sttor Mar 21, 2015 3:14 AM in response to Alley_Cat
    Level 1 (0 points)
    Mar 21, 2015 3:14 AM in response to Alley_Cat

    The movie plays fine on my iPad. Just continual errors when trying to AirPlay.

    Managed to get one playing after 3 power cycles of the router and ATV at the same time. It's an error with movies only. TV shows are fine. Not sure why but it's definitely the ATV and not my content or network. Power cycling it several times seems to get it to work but it shouldn't be the case every time I want to play a movie. And it's only started happening in the last few weeks

  • by Alley_Cat,

    Alley_Cat Alley_Cat Mar 21, 2015 3:38 AM in response to Durb Sttor
    Level 6 (19,583 points)
    Mar 21, 2015 3:38 AM in response to Durb Sttor

    It's hard to say exactly what causes these things.

     

    Over the years I've had various issues streaming from itunes to AppleTV (all generations) - once it was a failing Netgear router, another iTunes seemed to be opening multiple connections to the same device and for some reason this causes issues but one day it just settled out of the blue, other times there are intermittent issues.

     

    I've never felt that Apple's streaming subsystem has been particularly robust at handling devices leaving/returninhg to the local LAN, or at gracefully renewing connections when devices sleep/wake.  Currently for example if I have been playing music to my amp via Airplay, iTunes will give an error saying it's not available if the amp is sleeping, but immediately after I deselect the amp and play on Computer the amp appears again as an Airplay target - suspect iTunes does not give it long enough to wake.

     

    In summary these kinds of issues are incredibly annoying when they won't work properly - sometimes the AppleTV may be at fault, other times it's other devices/factors.  The hard part is tracking down exactly what is causing the problem.