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User profile for user: JeroenJME
JeroenJME Author
User level: Level 1
5 points

Macbook Pro 2012 15" Randomly Reboots Twice

Hey!


I own a macbook pro, 2012 model with OS X Yosemite version 10.10.1 on it. Since installing Yosemite my macbook is having issues, since I can't find anyone else on forums with the same problem I decided to ask for help.


My macbook randomly restarts once every 1 or 2 days(there is no indication what so ever, it's not when I open a certain program or when the macbook is running to many programs at the same time). After doing some research I think it's a Kernal Panic. This is what happens: the macbook goes black and the sound of when you boot up you mac appears, after this is just restarts, but when I try to log in, in restarts again and this happens EVERY time, it's not a coincidence.

Now I think it's either the new Yosemite update, a hardware problem or it can handle the new RAM I put in(8GB RAM 2x4 1600mHZ DDR3 Corsair Value Selects).


Here is the error code:


Please help!


Anonymous UUID: 0B9B2630-BF52-2B48-F440-4D11813B58B4



Tue Jan 20 20:29:59 2015



*** Panic Report ***

panic(cpu 0 caller 0xffffff802fa1e80a): Kernel trap at 0xffffff802f70e11b, type 14=page fault, registers:

CR0: 0x0000000080010033, CR2: 0x000000a09a0c3000, CR3: 0x00000002486680c4, CR4: 0x00000000001626e0

RAX: 0x0000000000000000, RBX: 0xffffff803abae680, RCX: 0x0000000000000200, RDX: 0xfffffe9e40000000

RSP: 0xffffff813b3b3ca8, RBP: 0xffffff813b3b3d00, RSI: 0x0000000000001000, RDI: 0x000000a09a0c3000

R8: 0x0000000000000001, R9: 0xffffff813b3b3e90, R10: 0x0000000000000000, R11: 0x0000000000000001

R12: 0xffffff8030110688, R13: 0xffffff803abae680, R14: 0xffffff804fb96b40, R15: 0x0000000000006000

RFL: 0x0000000000010206, RIP: 0xffffff802f70e11b, CS: 0x0000000000000008, SS: 0x0000000000000000

Fault CR2: 0x000000a09a0c3000, Error code: 0x0000000000000002, Fault CPU: 0x0



Backtrace (CPU 0), Frame : Return Address

0xffffff813b3b3950 : 0xffffff802f93a811

0xffffff813b3b39d0 : 0xffffff802fa1e80a

0xffffff813b3b3b90 : 0xffffff802fa3a443

0xffffff813b3b3bb0 : 0xffffff802f70e11b

0xffffff813b3b3d00 : 0xffffff802f9a4626

0xffffff813b3b3f20 : 0xffffff802fa1ec9c

0xffffff813b3b3fb0 : 0xffffff802fa3a355



BSD process name corresponding to current thread: Google Chrome He



Mac OS version:

14B25



Kernel version:

Darwin Kernel Version 14.0.0: Fri Sep 19 00:26:44 PDT 2014; root:xnu-2782.1.97~2/RELEASE_X86_64

Kernel UUID: 89E10306-BC78-3A3B-955C-7C4922577E61

Kernel slide: 0x000000002f600000

Kernel text base: 0xffffff802f800000

__HIB text base: 0xffffff802f700000

System model name: MacBookPro9,1 (Mac-4B7AC7E43945597E)



System uptime in nanoseconds: 32734918850712

last loaded kext at 20822477148632: com.apple.iokit.IOBluetoothUSBDFU 4.3.1f2 (addr 0xffffff7fb2704000, size 12288)

last unloaded kext at 21016631287397: com.apple.driver.AppleUSBCDC 4.2.2b5 (addr 0xffffff7fb26cc000, size 16384)

loaded kexts:

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.1f2

com.apple.filesystems.afpfs 11.0

com.apple.nke.asp-tcp 8.0.0

com.apple.filesystems.smbfs 3.0.0

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.driver.AGPM 100.14.37

com.apple.driver.X86PlatformShim 1.0.0

com.apple.filesystems.autofs 3.0

com.apple.iokit.IOBluetoothSerialManager 4.3.1f2

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleMikeyDriver 267.0

com.apple.driver.AppleHDA 267.0

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.GeForce 10.0.0

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.driver.AppleIntelHD4000Graphics 10.0.0

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.driver.AppleMCCSControl 1.2.10

com.apple.driver.AppleHWAccess 1

com.apple.driver.AppleHV 1

com.apple.driver.AppleSMCLMU 2.0.4d1

com.apple.driver.AppleLPC 1.7.3

com.apple.driver.AppleIntelFramebufferCapri 10.0.0

com.apple.driver.AppleThunderboltIP 2.0.2

com.apple.driver.AppleMuxControl 3.7.21

com.apple.driver.SMCMotionSensor 3.0.4d1

com.apple.driver.AppleUSBTCButtons 240.2

com.apple.driver.AppleIRController 327.5

com.apple.driver.AppleUSBTCKeyboard 240.2

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 35

com.apple.iokit.SCSITaskUserClient 3.7.0

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.6.5

com.apple.driver.AppleSDXC 1.6.5

com.apple.iokit.AppleBCM5701Ethernet 10.1.2b3

com.apple.driver.AppleUSBHub 705.4.1

com.apple.driver.AirPort.Brcm4360 901.19.10

com.apple.driver.AppleFWOHCI 5.5.2

com.apple.driver.AppleAHCIPort 3.0.7

com.apple.driver.AppleUSBEHCI 705.4.14

com.apple.driver.AppleUSBXHCI 705.4.14

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleACPIButtons 3.1

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 3.1

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

com.apple.nke.applicationfirewall 161

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

com.apple.driver.AppleUSBHIDKeyboard 175.5

com.apple.driver.AppleHIDKeyboard 175.5

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.1f2

com.apple.security.SecureRemotePassword 1.0

com.apple.driver.AppleHIDMouse 185.3

com.apple.kext.triggers 1.0

com.apple.iokit.IOSerialFamily 11

com.apple.driver.DspFuncLib 267.0

com.apple.kext.OSvKernDSPLib 1.15

com.apple.iokit.IOAudioFamily 200.6

com.apple.vecLib.kext 1.2.0

com.apple.nvidia.driver.NVDAGK100Hal 10.0.0

com.apple.nvidia.driver.NVDAResman 10.0.0

com.apple.iokit.IOSurface 97

com.apple.iokit.IOBluetoothFamily 4.3.1f2

com.apple.iokit.IOFireWireIP 2.2.6

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.AppleSMBusController 1.0.13d1

com.apple.driver.AppleHDAController 267.0

com.apple.iokit.IOHDAFamily 267.0

com.apple.driver.AppleSMBusPCI 1.0.12d1

com.apple.driver.IOPlatformPluginFamily 5.8.0d49

com.apple.iokit.IOAcceleratorFamily2 156.4

com.apple.AppleGraphicsDeviceControl 3.7.21

com.apple.iokit.IOUSBUserClient 705.4.0

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.driver.AppleGraphicsControl 3.7.21

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.driver.AppleSMC 3.1.9

com.apple.driver.AppleUSBMultitouch 245.2

com.apple.iokit.IOUSBHIDDriver 705.4.0

com.apple.driver.AppleUSBMergeNub 705.4.0

com.apple.driver.AppleUSBComposite 705.4.9

com.apple.driver.CoreStorage 471

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.0

com.apple.iokit.IOBDStorageFamily 1.7

com.apple.iokit.IODVDStorageFamily 1.7.1

com.apple.iokit.IOCDStorageFamily 1.7.1

com.apple.driver.AppleThunderboltDPInAdapter 4.0.6

com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6

com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

com.apple.driver.AppleThunderboltNHI 3.1.7

com.apple.iokit.IOThunderboltFamily 4.2.1

com.apple.iokit.IOAHCISerialATAPI 2.6.1

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.0

com.apple.iokit.IOEthernetAVBController 1.0.3b3

com.apple.iokit.IO80211Family 700.52

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOFireWireFamily 4.5.6

com.apple.iokit.IOAHCIFamily 2.7.0

com.apple.iokit.IOUSBFamily 705.4.14

com.apple.driver.AppleEFINVRAM 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 389.1

com.apple.iokit.IOStorageFamily 2.0

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 3.1

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.Libm 1

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

Model: MacBookPro9,1, BootROM MBP91.00D3.B08, 4 processors, Intel Core i7, 2.3 GHz, 8 GB, SMC 2.1f175

Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In

Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 512 MB

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x029E, 0x434D534F344758334D314131363030433131

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x029E, 0x434D534F344758334D314131363030433131

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (7.15.124.12.10)

Serial ATA Device: APPLE HDD HTS545050A7E362, 500,11 GB

Serial ATA Device: HL-DT-ST DVDRW GS31N

USB Device: Hub

USB Device: Keyboard Hub

USB Device: 2.4G Wireless Mouse

USB Device: Apple Keyboard

USB Device: FaceTime HD Camera (Built-in)

USB Device: Hub

USB Device: Hub

USB Device: IR Receiver

USB Device: Apple Internal Keyboard / Trackpad

Thunderbolt Bus: MacBook Pro, Apple Inc., 25.1

MacBook Pro, OS X Yosemite (10.10.1)

Posted on Jan 20, 2015 11:54 AM

Reply
Question marked as Best reply
User profile for user: chuck_3rd
chuck_3rd
User level: Community Specialist

Posted on Jan 21, 2015 12:42 PM

Hello JeroenJME,


Thanks for using Apple Support Communities.


I agree with you that this issue does sound like a kernel panic, given your computer is restarting on its own. Since you recently installed new RAM, I'd like you to please follow the steps outlined below.


Troubleshooting a recurring kernel panic

Diagnosing a recurring kernel panic can be difficult. If you need help with this process, consider bringing your Mac to a Genius at an Apple Store or an Apple Authorized Service Provider for help. If you plan to visit an Apple Retail store, you can make a reservation (available in some countries only).

Tip: To help diagnose recurring kernel panics, record the date and time it occurs, and any information that appears with the kernel panic message.

  • Was the computer starting up, shutting down, or performing a particular task when the recurring kernel panic happened?
  • Is the kernel panic intermittent, or does it happen every time you do a certain thing? For example, were you playing a particular game, or printing at the time?
  • Does it occur only when a certain external device is connected, or a device is connected to a certain port?

Isolate hardware or software as the cause of the issue

To try to figure out if the issue is related to software or hardware, use the computer with a fresh installation of OS X on an external drive.

  1. Start the Mac from OS X Recovery.
    If a kernel panic still occurs when started from Recovery, there is likely a hardware issue. See the "Hardware troubleshooting" section below for additional information.
  2. Open Disk Utility and use "Repair Disk" on your Mac's internal hard drive (named Macintosh HD by default).
    Important: If Disk Utility is unable to repair the internal drive, you should back up your important data immediately and if possible, reformat the drive. Consider bringing the Mac to a Genius at an Apple Store or an Apple Authorized Service Provider for further diagnosis. Be sure to ask that, if the drive needs reformatting or replacing, they contact you about escalating your case to a special data recovery service. If you plan to visit an Apple Retail store, you can make a reservation (available in some countries only).
  3. Connect an external drive with at least 10 GB of free space. Note: Make sure the external drive does not cause kernel panics, and is the only device on its USB, FireWire, or Thunderbolt port. Connecting the external drive and its cables to another Mac can help make sure the drive does not cause kernel panics.
  4. Install OS X on the external drive.
  5. Start up from the external drive.
  6. Use Software Update to install all updates until it reports "Your software is up to date."
  7. Don't install additional software on the external drive, but instead use the Apple applications to surf the web, view QuickTime movies, email, print, scan, and/or other activities. Continue using your Mac for the amount of time it would usually take for the issue to occur.
  8. If a panic occurs, select the "Hardware troubleshooting" section below to further diagnose the issue.
    If a panic does not occur, select the "Software troubleshooting" section below article to further diagnose the issue.

Hardware troubleshooting

Disconnect the external drive used in the above test to determine if the kernel panic is due to a hardware issue.

Check peripheral devices first

Go to the next section if you have no devices attached to your Mac.

  1. Turn off your Mac.
  2. Disconnect all peripheral devices. If you have a desktop Mac, make sure all you have connected is a display and Apple keyboard with Apple mouse or trackpad.
  3. Turn on your Mac.
  4. Use your Mac for the amount of time it would usually take for a kernel panic to occur.
  5. If a kernel panic does occur: Proceed the next section to check the internal RAM and third-party hardware.
    If a kernel panic does not occur: Power down the Mac and connect one peripheral device at a time and test until a kernel panic occurs.

    Note: A combination of peripherals may be the cause of a kernel panic. Disconnect one peripheral at a time to see if it causes a kernel panic by itself. If the kernel panic does not occur, continue to add peripherals until you find the other peripheral needed to cause the kernel panic.

Check internal RAM and third-party hardware

  1. Turn off your Mac.
  2. Reseat the Apple RAM, and remove third-party RAM and third-party internal hardware. If you do not have the Apple RAM that came with the system, reseat the third-party RAM.
  3. Turn on your Mac.
  4. Use your Mac for the amount of time it would usually take for a kernel panic to occur.
  5. If the kernel panic does not occur: The third-party RAM or internal third-party hardware may need to be replaced.
    If a kernel panic does occur: Bring your Mac to an Apple Store, or an Apple Authorized Service Provider for service and support. Be sure to ask that, if the drive needs reformatting or replacing, they contact you about escalating your case to a special data recovery service. If you plan to visit an Apple Retail store, you can make a reservation (available in some countries only).


OS X: When your computer spontaneously restarts or displays "Your computer restarted because of a problem." - Apple Support


Take care,

Alex H.

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4 replies
Question marked as Best reply
User profile for user: chuck_3rd
chuck_3rd
User level: Community Specialist

Jan 21, 2015 12:42 PM in response to JeroenJME

Hello JeroenJME,


Thanks for using Apple Support Communities.


I agree with you that this issue does sound like a kernel panic, given your computer is restarting on its own. Since you recently installed new RAM, I'd like you to please follow the steps outlined below.


Troubleshooting a recurring kernel panic

Diagnosing a recurring kernel panic can be difficult. If you need help with this process, consider bringing your Mac to a Genius at an Apple Store or an Apple Authorized Service Provider for help. If you plan to visit an Apple Retail store, you can make a reservation (available in some countries only).

Tip: To help diagnose recurring kernel panics, record the date and time it occurs, and any information that appears with the kernel panic message.

  • Was the computer starting up, shutting down, or performing a particular task when the recurring kernel panic happened?
  • Is the kernel panic intermittent, or does it happen every time you do a certain thing? For example, were you playing a particular game, or printing at the time?
  • Does it occur only when a certain external device is connected, or a device is connected to a certain port?

Isolate hardware or software as the cause of the issue

To try to figure out if the issue is related to software or hardware, use the computer with a fresh installation of OS X on an external drive.

  1. Start the Mac from OS X Recovery.
    If a kernel panic still occurs when started from Recovery, there is likely a hardware issue. See the "Hardware troubleshooting" section below for additional information.
  2. Open Disk Utility and use "Repair Disk" on your Mac's internal hard drive (named Macintosh HD by default).
    Important: If Disk Utility is unable to repair the internal drive, you should back up your important data immediately and if possible, reformat the drive. Consider bringing the Mac to a Genius at an Apple Store or an Apple Authorized Service Provider for further diagnosis. Be sure to ask that, if the drive needs reformatting or replacing, they contact you about escalating your case to a special data recovery service. If you plan to visit an Apple Retail store, you can make a reservation (available in some countries only).
  3. Connect an external drive with at least 10 GB of free space. Note: Make sure the external drive does not cause kernel panics, and is the only device on its USB, FireWire, or Thunderbolt port. Connecting the external drive and its cables to another Mac can help make sure the drive does not cause kernel panics.
  4. Install OS X on the external drive.
  5. Start up from the external drive.
  6. Use Software Update to install all updates until it reports "Your software is up to date."
  7. Don't install additional software on the external drive, but instead use the Apple applications to surf the web, view QuickTime movies, email, print, scan, and/or other activities. Continue using your Mac for the amount of time it would usually take for the issue to occur.
  8. If a panic occurs, select the "Hardware troubleshooting" section below to further diagnose the issue.
    If a panic does not occur, select the "Software troubleshooting" section below article to further diagnose the issue.

Hardware troubleshooting

Disconnect the external drive used in the above test to determine if the kernel panic is due to a hardware issue.

Check peripheral devices first

Go to the next section if you have no devices attached to your Mac.

  1. Turn off your Mac.
  2. Disconnect all peripheral devices. If you have a desktop Mac, make sure all you have connected is a display and Apple keyboard with Apple mouse or trackpad.
  3. Turn on your Mac.
  4. Use your Mac for the amount of time it would usually take for a kernel panic to occur.
  5. If a kernel panic does occur: Proceed the next section to check the internal RAM and third-party hardware.
    If a kernel panic does not occur: Power down the Mac and connect one peripheral device at a time and test until a kernel panic occurs.

    Note: A combination of peripherals may be the cause of a kernel panic. Disconnect one peripheral at a time to see if it causes a kernel panic by itself. If the kernel panic does not occur, continue to add peripherals until you find the other peripheral needed to cause the kernel panic.

Check internal RAM and third-party hardware

  1. Turn off your Mac.
  2. Reseat the Apple RAM, and remove third-party RAM and third-party internal hardware. If you do not have the Apple RAM that came with the system, reseat the third-party RAM.
  3. Turn on your Mac.
  4. Use your Mac for the amount of time it would usually take for a kernel panic to occur.
  5. If the kernel panic does not occur: The third-party RAM or internal third-party hardware may need to be replaced.
    If a kernel panic does occur: Bring your Mac to an Apple Store, or an Apple Authorized Service Provider for service and support. Be sure to ask that, if the drive needs reformatting or replacing, they contact you about escalating your case to a special data recovery service. If you plan to visit an Apple Retail store, you can make a reservation (available in some countries only).


OS X: When your computer spontaneously restarts or displays "Your computer restarted because of a problem." - Apple Support


Take care,

Alex H.

Reply
User profile for user: JeroenJME
JeroenJME Author
User level: Level 1
5 points

Jan 21, 2015 12:51 PM in response to chuck_3rd

Hey Alex,


Thank you for replying, now I've looked into it for a little bit and noticed somewhere along the error it mentions "threadGoogle Chrome Helper". After reading that I decided to close Chrome and not open it. As for right now I'm using Safari, if my laptop doesn't show any more panics I'll know that the problem lies with Chrome and I'll be re-installing that or if that doesn't help, delete it and continue with Safari. It a matter of waiting to see if this solves it.


Thank you!


- Jeroen

Reply

Macbook Pro 2012 15" Randomly Reboots Twice

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