HT201363: About Apple ID security questions

Learn about About Apple ID security questions
bestofbad
Level 1 (0 points)

Q: I want to change the email address used as rescue email for my security questions. But I can't remember the answers to the security questions and I dont have access to the rescue email anymore. Please help.

I want to change the email address used as rescue email for my security questions. But I can't remember the answers to the security questions and I dont have access to the rescue email anymore. Please help.

Posted on Jan 20, 2015 3:37 PM

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bestofbad

Q: I want to change the email address used as rescue email for my security questions. But I can't remember the answers to the securit ... more

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  • by ssschmidt,

    ssschmidt ssschmidt Jan 20, 2015 3:38 PM in response to bestofbad
    Level 5 (4,793 points)
    Jan 20, 2015 3:38 PM in response to bestofbad

    -If you established a rescue email address, there will be a link on the "Passwords & Security" page of id.apple.com.  Clicking the link will send the reset to your rescue email address (NOTE:  This is not the same address as your Apple ID email)

     

     

    -If there is no link on the page, then you didn't establish a rescue email address.  Contact AppleCare at 800.694.7466 (If you are in the US), and ask for account security.  You will need to answer some questions to verify your identity, AND you will need access to a computer to generate a temporary support pin.

     

     

    -If you are not in the US, click http://support.apple.com/kb/HT5699 - Apple ID: Contacting Apple for help with Apple ID account security

     

     

    HTH