Sprint Carrier not helping to unlock over the contract → Iphone 5

Hello, madrick1133.

Thank you for visiting Apple Support Communities.

I understand that Sprint has approved your unlock request. Here is an article that will explain the steps needed to be processed to complete the unlock.

How to unlock your iPhone for use with another carrier

http://support.apple.com/en-us/HT201328

Cheers,

Jason H.

iPhones do not use unlock codes

Note that iPhones are not unlocked with a code. Sprint unlocks it directly in the master database of iPhones, you then restore iOS on your phone using iTunes to complete the unlock.

Sprint is notorious for not unlocking its devices for domestic use

https://support.t-mobile.com/thread/80640

They also clearly state that Sprint Apple devices will not work with another US domestic carrier

http://www.sprint.com/legal/unlocking_policy.html

You are better off selling your phone or trading it in if you want to switch carriers

Of course if you are going on an international trip and want it unlocked - Sprint will do that for you temporarily

I was with Sprint and so I know how they operate