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iMac 27" (late 2009) won't boot

Hello,

Here's my problem.

My mac won't boot up again after a force restart caused by a freeze screen after starting a Netflix movie. When I start it up again, I hear the chime, see the apple logo with loading, then after 1/4 of loading the progress bar disappears and it stays on apple logo forever.



I did all this troubleshooting and more, here's what I tried:

Holding "shift" for safe mode and restart - still freeze on apple logo

Restarting SMC PRAM

Reinstall OSX successfully but it still fail on startup

Completely erased and reformat. Still fail.

I verified, repaired Disk, and repaired permissions - no problem detected

I tryied a recovery with time machine - Same

I tryied upgrade / downgrade OSX - Same

Unplug replug RAM to see if one was damaged

I even opened it up to complete clean and do a little check up

I ran an apple diagnose with the CD that comes with the mac and it says:

Apple Diagnose - Says: Failure, Failure Code: [B]4MOT/4/40000003: HDD-1263[/B]

I bought a second external HD Drive and clean installed OS X and booted on it... but even with a new HD it still doesn't boot correctly.


So what can it be?

I'm so confused, maybe a problem with the motherboard or the graphics?


Thank you.


iMac (27-inch, Late 2009)

2.66 GHz Intel Core i5

8 GB 1067 MHz DDR3

ATI Radeon HD 4850 512 MB

Now on: 10.10.1

iMac, OS X Yosemite (10.10.1)

Posted on Jan 21, 2015 3:50 AM

Reply
10 replies

Jan 21, 2015 5:40 AM in response to Red1ee

I had similar problem- same imac and model - I ended up putting the graphics card in the owen - and now it works ok again - I cannot believe it.

Guess you should try this as a last resort. 200 celcius for 7 minutes. I used Ifixit.com to unplug graphics card. Good luck


nb. One difference to your problem I could still start the imac in safe mode. Also tried various discs - still the same problem.

Jan 21, 2015 8:07 AM in response to Red1ee

I am having a very similar situation with same system and OS. I have seen in this and other forums about running a scan with EtreCheck. In the event that the results of a scan might offer anything helpful, I am posting my results. Maybe you should do the same, Redlee.


Problem description:

Running OSX Yosemite 10.10.1 on a 2009 27" iMac. System is hanging on startup.


It seems that everything I have read so far on similar issues has called for a running of EtreCheck and a submission of the results, so I have chosen to start off with that first thing.


EtreCheck version: 2.1.6 (109)

Report generated January 21, 2015 at 10:43:17 AM EST

Download EtreCheck from http://etresoft.com/etrecheck


Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Click the [Adware] links for help removing adware.


Hardware Information: ℹ️

iMac (27-inch, Late 2009) (Technical Specifications)

iMac - model: iMac11,1

1 2.66 GHz Intel Core i5 CPU: 4-core

8 GB RAM Upgradeable

BANK 0/DIMM0

2 GB DDR3 1067 MHz ok

BANK 1/DIMM0

2 GB DDR3 1067 MHz ok

BANK 0/DIMM1

2 GB DDR3 1067 MHz ok

BANK 1/DIMM1

2 GB DDR3 1067 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n


Video Information: ℹ️

ATI Radeon HD 4850 - VRAM: 512 MB

iMac 2560 x 1440


System Software: ℹ️

OS X 10.10.1 (14B25) - Time since boot: 1:9:36


Disk Information: ℹ️

WDC WD1001FALS-40U9B0 disk0 : (1 TB)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 999.35 GB (471.59 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB


OPTIARC DVD RW AD-5680H


USB Information: ℹ️

Apple Internal Memory Card Reader

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Generic USB Storage

Apple Inc. Built-in iSight

Apple Computer, Inc. IR Receiver


Configuration files: ℹ️

/etc/sysctl.conf - Exists


Gatekeeper: ℹ️

Mac App Store and identified developers


Kernel Extensions: ℹ️

/Library/Application Support/Roxio

[not loaded] com.roxio.TDIXController (2.0) [Support]


/Library/Extensions

[not loaded] at.obdev.nke.LittleSnitch (4228 - SDK 10.8) [Support]

[not loaded] com.leapfrog.driver.LfConnectDriver (1.11.1 - SDK 10.10) [Support]


/System/Library/Extensions

[not loaded] com.Belcarra.iokit.USBLAN_netpart (3.1.1 - SDK 10.6) [Support]

[not loaded] com.Belcarra.iokit.USBLAN_usbpart (3.1.1 - SDK 10.6) [Support]

[not loaded] com.Cycling74.driver.Soundflower (1.5.2) [Support]

[not loaded] com.IKMultimedia.driver.StompIO1 (1.0.0) [Support]

[not loaded] com.RemoteControl.USBLAN.usbpart (3.1.1 - SDK 10.7) [Support]

[not loaded] com.ShapeServices.driver.HSAudioDevice (1.0.5 - SDK 10.6) [Support]

[not loaded] com.ikmultimedia.driver.StealthPedal (1.0.0) [Support]

[not loaded] com.leapfrog.codeless.kext (2) [Support]

[not loaded] com.mice.driver.Wireless360Controller (1.0.0d12 - SDK 10.8) [Support]

[not loaded] com.mice.driver.WirelessGamingReceiver (1.0.0d12 - SDK 10.8) [Support]

[not loaded] com.mice.driver.Xbox360Controller (1.0.0d12 - SDK 10.8) [Support]

[not loaded] com.orderedbytes.driver.ControllerMateFamily (4.4.3) [Support]

[not loaded] com.roxio.BluRaySupport (1.1.6) [Support]

[not loaded] com.vara.driver.VaraAudio (1.0.2) [Support]

[not loaded] net.telestream.driver.TelestreamAudio (1.1.0 - SDK 10.8) [Support]

[not loaded] org.walisser.driver.DWXBoxHIDDriver (1.3.4) [Support]


/System/Library/Extensions/2.2.0/Belcarra.USBLAN_netpart.kext/Contents/Plug-Ins

[not loaded] com.belcarra.iokit.netpart.panther (1.6.3) [Support]


/System/Library/Extensions/2.2.0/Belcarra.USBLAN_usbpart.kext/Contents/Plug-Ins

[not loaded] com.belcarra.iokit.usbpart.panther (1.6.3) [Support]


/System/Library/Extensions/2.2.0/RemoteControl.USBLAN_usbpart.kext/Contents/Plu g-Ins

[not loaded] com.RemoteControl.USBLAN.panther (1.6.2) [Support]


/System/Library/Extensions/ControllerMate.kext/Contents/PlugIns

[not loaded] com.orderedbytes.driver.CMADBDevices (4.3.10) [Support]

[not loaded] com.orderedbytes.driver.CMUSBDevices (4.4.3) [Support]

[not loaded] com.orderedbytes.driver.CMUSBKeyboard (4.4.3) [Support]

[not loaded] com.orderedbytes.driver.CMUSBPointer (4.4.3) [Support]


Problem System Launch Daemons: ℹ️

[failed] com.apple.ucupdate.plist [Details]

[failed] com.apple.watchdogd.plist [Details]


Launch Agents: ℹ️

[not loaded] at.obdev.LittleSnitchUIAgent.plist [Support]

[not loaded] com.coupons.coupond.plist [Support]

[not loaded] com.micromat.TechToolProAgent.plist [Support]

[not loaded] com.oracle.java.Java-Updater.plist [Support]

[invalid?] com.orderedbytes.ControllerMateHelper.plist [Support]


Launch Daemons: ℹ️

[not loaded] at.obdev.littlesnitchd.plist [Support]

[not loaded] com.adobe.fpsaud.plist [Support]

[not loaded] com.edb.launchd.postgresql-9.0.plist [Support]

[not loaded] com.leapfrog.connect.authdaemon.plist [Support]

[not loaded] com.lsreset.plist [Support]

[not loaded] com.mice.360Daemon.plist [Support]

[not loaded] com.micromat.TechToolProDaemon.plist [Support]

[not loaded] com.oracle.java.Helper-Tool.plist [Support]

[not loaded] com.oracle.java.JavaUpdateHelper.plist [Support]

[invalid?] com.trusteer.rooks.rooksd.plist [Support]

[not loaded] jp.co.canon.MasterInstaller.plist [Support]


User Launch Agents: ℹ️

[not loaded] com.amazon.music.plist [Support]

[not loaded] com.google.keystone.agent.plist [Support]

[not loaded] com.google.xupdater.plist [Support]

[not loaded] com.leapfrog.connect.monitor.plist [Support]

[not loaded] com.pia.pia_manager.plist [Support]

[invalid?] com.plexapp.helper.plist [Support]

[not loaded] com.skype.c2c_service.plist [Support]

[not loaded] uk.co.markallan.clamxav.freshclam.plist [Support]


User Login Items: ℹ️

AppDelete Application Hidden (/Applications/AppDelete.app)

Caffeine Application Hidden (/Applications/Caffeine.app)

Meteorologist UNKNOWN Hidden (missing value)

Dropbox UNKNOWN Hidden (missing value)

SpeechSynthesisServer Application (/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks /SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)

BetterTouchTool UNKNOWN (missing value)

BetterSnapTool Application (/Applications/BetterSnapTool.app)

ClamXav Sentry UNKNOWN (missing value)

VMware Fusion Start Menu UNKNOWN (missing value)

Phone Amego UNKNOWN Hidden (missing value)

ClamXav Sentry UNKNOWN (missing value)

My Living Desktop Viewer UNKNOWN (missing value)

Pogoplug Backup UNKNOWN (missing value)

HP Scheduler Application (/Library/Application Support/Hewlett-Packard/Software Update/HP Scheduler.app)


Internet Plug-ins: ℹ️

Default Browser: Version: 600 - SDK 10.10

Silverlight: Version: 5.1.30317.0 - SDK 10.6 [Support]

FlashPlayer-10.6: Version: 16.0.0.257 - SDK 10.6 [Support]

Flash Player: Version: 16.0.0.257 - SDK 10.6 [Support]

QuickTime Plugin: Version: 7.7.3

iPhotoPhotocast: Version: 7.0 - SDK 10.7

eMusicRemote: Version: Unknown [Support]

CouponPrinter-FireFox_v2: Version: 5.0.3 - SDK 10.6 [Support]

npDDRia: Version: 0.0.14.2 - SDK 10.9 [Support]

EPPEX Plugin: Version: 10.0 [Support]

eMusic: Version: Unknown

JavaAppletPlugin: Version: Java 8 Update 25 Check version


User internet Plug-ins: ℹ️

CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Support]

ooVooWeb: Version: 1.0.3 - SDK 10.6 [Support]


Safari Extensions: ℹ️

AdBlock [Installed]

Adblock Plus [Installed]

FatWallet Express [Installed]

clea.nr Videos [Installed]


3rd Party Preference Panes: ℹ️

Flash Player [Support]

FUSE for OS X (OSXFUSE) [Support]

Java [Support]

TechTool Protection [Support]


Time Machine: ℹ️

Time Machine not configured!


Top Processes by CPU: ℹ️

3% WindowServer

0% fontd

0% loginwindow

0% dpd


Top Processes by Memory: ℹ️

455 MB Safari

198 MB com.apple.WebKit.WebContent

137 MB Finder

94 MB WindowServer

77 MB CalendarAgent


Virtual Memory Information: ℹ️

4.03 GB Free RAM

3.36 GB Active RAM

538 MB Inactive RAM

649 MB Wired RAM

948 MB Page-ins

0 B Page-outs


Diagnostics Information: ℹ️

Jan 21, 2015, 09:34:24 AM Self test - passed

Jan 20, 2015, 02:24:18 PM /Users/[redacted]/Library/Logs/DiagnosticReports/fontd_2015-01-20-142418_[redac ted].crash

Jan 20, 2015, 02:24:10 PM /Users/[redacted]/Library/Logs/DiagnosticReports/fontd_2015-01-20-142410_[redac ted].crash

Jan 20, 2015, 02:24:06 PM /Users/[redacted]/Library/Logs/DiagnosticReports/fontd_2015-01-20-142406_[redac ted].crash

Jan 21, 2015 9:05 AM in response to Red1ee

Here is my EtreCheck result (Very similar to yours):


EtreCheck version: 2.1.6 (109)

Report generated January 21, 2015 at 11:55:32 AM GMT-5

Download EtreCheck from http://etresoft.com/etrecheck


Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Click the [Adware] links for help removing adware.


Hardware Information: ℹ️

iMac (27-inch, Late 2009) (Technical Specifications)

iMac - model: iMac11,1

1 2.66 GHz Intel Core i5 CPU: 4-core

8 GB RAM Upgradeable

BANK 0/DIMM0

2 GB DDR3 1067 MHz ok

BANK 1/DIMM0

2 GB DDR3 1067 MHz ok

BANK 0/DIMM1

2 GB DDR3 1067 MHz ok

BANK 1/DIMM1

2 GB DDR3 1067 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n


Video Information: ℹ️

ATI Radeon HD 4850 - VRAM: 512 MB

iMac 2560 x 1440


System Software: ℹ️

OS X 10.10.1 (14B25) - Time since boot: 5:39:7


Disk Information: ℹ️

WDC WD1001FALS-40U9B0 disk0 : (1 TB)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) /Volumes/Macintosh HD : 921.70 GB (264.24 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

BOOTCAMP (disk0s4) /Volumes/BOOTCAMP : 77.52 GB (77.30 GB free)


OPTIARC DVD RW AD-5680H


USB Information: ℹ️

Seagate BUP Slim BK 2 TB

EFI (disk1s1) <not mounted> : 210 MB

MAC (disk1s2) / : 1.50 TB (1.49 TB free)

Recovery HD (disk1s3) <not mounted> [Recovery]: 650 MB

PC (disk1s4) <not mounted> : 500.05 GB

Apple Inc. Built-in iSight

Apple Computer, Inc. IR Receiver

Microsft Microsoft Wireless Optical Desktop® 2.20

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Internal Memory Card Reader


Firewire Information: ℹ️

WD My Passport 071D 800mbit - 800mbit max

disk2s1 (disk2s1) <not mounted> : 32 KB

disk2s2 (disk2s2) <not mounted> : 29 KB

disk2s3 (disk2s3) <not mounted> : 29 KB

disk2s4 (disk2s4) <not mounted> : 29 KB

disk2s5 (disk2s5) <not mounted> : 29 KB

disk2s6 (disk2s6) <not mounted> : 262 KB

disk2s7 (disk2s7) <not mounted> : 262 KB

disk2s8 (disk2s8) <not mounted> : 262 KB

My Passport Studio (disk2s10) /Volumes/My Passport Studio : 1.00 TB (69.18 GB free)


Gatekeeper: ℹ️

Mac App Store and identified developers


Problem System Launch Daemons: ℹ️

[failed] com.apple.ucupdate.plist [Details]

[failed] com.apple.watchdogd.plist [Details]


User Login Items: ℹ️

None


Internet Plug-ins: ℹ️

Default Browser: Version: 600 - SDK 10.10

QuickTime Plugin: Version: 7.7.3


3rd Party Preference Panes: ℹ️

None


Time Machine: ℹ️

Time Machine not configured!


Top Processes by CPU: ℹ️

1% WindowServer

1% fontd

0% AppleSpell

0% loginwindow

0% dpd


Top Processes by Memory: ℹ️

567 MB com.apple.WebKit.WebContent

275 MB Safari

172 MB softwareupdated

146 MB WindowServer

60 MB com.apple.internetaccounts


Virtual Memory Information: ℹ️

3.92 GB Free RAM

2.96 GB Active RAM

1.13 GB Inactive RAM

583 MB Wired RAM

1.20 GB Page-ins

0 B Page-outs


Diagnostics Information: ℹ️

Jan 21, 2015, 10:14:50 AM /Users/[redacted]/Library/Logs/DiagnosticReports/fontd_2015-01-21-101450_[redac ted].crash

Jan 21, 2015, 10:14:39 AM /Users/[redacted]/Library/Logs/DiagnosticReports/fontd_2015-01-21-101439_[redac ted].crash

Jan 21, 2015, 10:14:29 AM /Users/[redacted]/Library/Logs/DiagnosticReports/fontd_2015-01-21-101429_[redac ted].crash

Jan 21, 2015, 10:14:18 AM /Users/[redacted]/Library/Logs/DiagnosticReports/fontd_2015-01-21-101418_[redac ted].crash

Jan 21, 2015, 10:14:08 AM /Users/[redacted]/Library/Logs/DiagnosticReports/fontd_2015-01-21-101408_[redac ted].crash

Jan 21, 2015, 10:13:57 AM /Users/[redacted]/Library/Logs/DiagnosticReports/fontd_2015-01-21-101357_[redac ted].crash

Jan 21, 2015, 10:13:38 AM /Users/[redacted]/Library/Logs/DiagnosticReports/fontd_2015-01-21-101338_[redac ted].crash

Jan 21, 2015, 06:21:09 AM /Users/[redacted]/Library/Logs/DiagnosticReports/fontd_2015-01-21-062109_[redac ted].crash

Jan 21, 2015, 06:17:05 AM Self test - passed

Jan 20, 2015, 07:53:53 PM /Users/[redacted]/Library/Logs/DiagnosticReports/fontd_2015-01-20-195353_[redac ted].crash

Jan 20, 2015, 07:53:33 PM /Library/Logs/DiagnosticReports/WindowServer_2015-01-20-195333_[redacted].cpu_r esource.diag [Details]

Jan 20, 2015, 07:21:42 PM /Users/[redacted]/Library/Logs/DiagnosticReports/fontd_2015-01-20-192142_[redac ted].crash

Jan 20, 2015, 07:21:32 PM /Users/[redacted]/Library/Logs/DiagnosticReports/fontd_2015-01-20-192132_[redac ted].crash

Jan 20, 2015, 07:21:22 PM /Users/[redacted]/Library/Logs/DiagnosticReports/fontd_2015-01-20-192122_[redac ted].crash

Jan 20, 2015, 07:21:04 PM /Users/[redacted]/Library/Logs/DiagnosticReports/fontd_2015-01-20-192104_[redac ted].crash

Jan 21, 2015, 10:13:47 AM /Users/[redacted]/Library/Logs/DiagnosticReports/fontd_2015-01-21-101347_[redac ted].crash

Jan 21, 2015, 10:12:07 AM /Library/Logs/DiagnosticReports/WindowServer_2015-01-21-101207_[redacted].crash

Jan 20, 2015, 07:53:54 PM /Users/[redacted]/Library/Logs/DiagnosticReports/fontd_2015-01-20-195354_[redac ted].crash

Jan 20, 2015, 07:21:12 PM /Users/[redacted]/Library/Logs/DiagnosticReports/fontd_2015-01-20-192112_[redac ted].crash

Jan 20, 2015, 07:16:18 PM /Library/Logs/DiagnosticReports/WindowServer_2015-01-20-191618_[redacted].cpu_r esource.diag [Details]

Oct 6, 2016 5:13 PM in response to Red1ee

Might try this!


I've got the same iMac and have been running mac fan control up until now to prevent graphics freezes.


It seems to be getting worse though. OK so it's 6 years old but this problem has been there from new I reckon. I'm even thinking of going back to PC's, I really can't afford to bin an entire computer just because the graphics card fails!


I've also got a totally unusable 2011 Mac Book with graphics issues although Apple might fix that one for free ;-)

iMac 27" (late 2009) won't boot

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