I changed my AppleID password this morning and now I can't load iTunes gift card numbers to download music. The system keeps taking me to the account screen to verify payment info. When I click on DONE, it takes me back to the password screen.

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Level 1

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I changed my AppleID password this morning and now I can't load iTunes gift card numbers to download music. The system keeps taking me to the account screen to verify payment info. When I click on DONE, it takes me back to the password screen.

I changed my AppleID password this morning and now I can't load gift card numbers into iTunes to download music. The system takes me to the account settings screen to verify those and when I click on DONE, it takes me back to the password screen and I start over. This becomes an endless loop. What now.

iPad, iOS 6.1, None

Posted on Jan 21, 2015 5:00 AM

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Answer 1

bobby_d

Level 3

851 points

Jan 22, 2015 8:23 AM in response to Ron Shadis

Greetings Ron,

After reviewing your post, I have located an article that can help with gift card issues. It contains a number of troubleshooting steps and helpful advice for the issue you are experiencing:

If you can't redeem your iTunes Gift Card or code

Contact iTunes Store Support

If the code is completely scratched off or you still can't redeem your gift card, contact iTunes Support:

Go to the iTunes Store support page and choose your country.

From the menu on the left, choose Contact Support.

Click Contact iTunes Store Support.

Follow the instructions.

iTunes Store Support might ask you to send these things:

Image of the full front and back of your gift card

Sales receipt showing when your card was purchased

Serial number from your gift card

Thank you for contributing to Apple Support Communities.

Best,

Bobby_D

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