Mac Mail Freezes When I try to Delete Trash

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Mac Mail Freezes When I try to Delete Trash

Mac Mail Freezes when I try to delete trash. Spinning wheel of death goes for 10 - 15 minutes and freezes the entire computer. Please Help!

Mac mini, Mac OS X (10.5.8), 2009

Posted on Jan 21, 2015 4:35 AM

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Answer 1

BDAqua

Level 10

238,925 points

Jan 21, 2015 10:02 AM in response to Aszmara

Hi, is this the system trash, or the trash in Mail?

Might try this...

Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, try emptying trash in Safe Mode, reboot when it completes.

(Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive & clear caches.)

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Answer 2

Aszmara Author

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Jan 26, 2015 3:35 PM in response to BDAqua

It is the trash in Mac Mail. It also freezes when I search for a name or address. It keeps asking me to quit or quit & rebuild index. If it rebuilds index, do I loose all the mail in my inbox?

I had already run Disk Fix in Utilities - there's no problem there...

Any other advise?

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Answer 3

BDAqua

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238,925 points

Jan 26, 2015 4:20 PM in response to Aszmara

If it rebuilds index, do I loose all the mail in my inbox?

Normally it would prevent the loss of any eMails.

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Answer 4

Aszmara Author

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Apr 11, 2015 9:11 PM in response to Aszmara

Still having the problem with Mac Mail freezing when I try to empty it's trash as well as an additional issue. Have run Disk Fix in Utilities but not in safe mode and it keeps verifying that the disk is OK. New problem today when I tried to add downloaded photos to iPhoto it said that I was out of room and several folders on my desktop disappeared. I was able to retrieve them, all but I am now concerned that I may have a virus. I did delete a number of photos and videos to make more room on the hard drive....

HELP!

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Answer 5

Aszmara Author

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Apr 11, 2015 9:13 PM in response to BDAqua

Still having the problem with Mac Mail freezing when I try to empty it's trash as well as an additional issue. Have run Disk Fix in Utilities but not in safe mode and it keeps verifying that the disk is OK. New problem today when I tried to add downloaded photos to iPhoto it said that I was out of room and several folders on my desktop disappeared. I was able to retrieve them, all but I am now concerned that I may have a virus. I did delete a number of photos and videos to make more room on the hard drive....

HELP!

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Answer 6

thomas_r.

Level 7

31,983 points

Apr 12, 2015 5:12 AM in response to Aszmara

Aszmara wrote:

New problem today when I tried to add downloaded photos to iPhoto it said that I was out of room and several folders on my desktop disappeared.

How much free space do you have on your hard drive? If you don't have enough free space, you can have all manner of problems, including performance problems, crashes and even data loss.

In the Finder, choose Computer from the Go menu, then select your hard drive in the window that opens and choose Get Info from the File menu. How much free space does the info window say there is?

I am now concerned that I may have a virus.

This is not the result of a virus, or any other kind of malware.

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Answer 7

Aszmara Author

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Apr 12, 2015 5:29 AM in response to thomas_r.

Thank you Thomas. The Macintosh HD info states there is 152.35 GB Available - have used 145.43 on disk. Thank you for the relief of virus anxiety. What more can I do to prevent data loss and especially the freezing of MacMail? I look forward to your and the Support Communities response.

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Answer 8

thomas_r.

Level 7

31,983 points

Apr 12, 2015 5:47 AM in response to Aszmara

In that case, the problem is not due to insufficient free space.

Since the problem is affecting multiple apps, and is causing system crashes, it's not due to just simple corruption of data in one app or the other. There must be some larger issue. One decent possibility is a failing hard drive. Do you have your data backed up? If not, you should do so immediately.

Can you post an excerpt of some of the messages from the Console app (found in the Utilities folder in the Applications folder)? Don't post all the messages, just the ones around the time that you have had some of these problems.

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Answer 9

BDAqua

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Apr 12, 2015 10:28 AM in response to Aszmara

Well, Safe Boot can clear a lot of problems by clearing caches, and in Safe Mode only basic drivers are loaded, so I think you should try it.

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Answer 10

Aszmara Author

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Apr 21, 2015 2:13 PM in response to Aszmara

BDAqua -& Thoma_r - I did a safe boot, did repair permissions. 2 of the "Permission Differs" messages:

Permissions differ on "private/var/log/secure.log", should be -rw------- , they are -rw-r----- .

Permissions differ on "Library/Application Support/ProApps/Internal Plug-Ins/BrowserKit/iLife.bkplugin/Contents/CodeResources", should be -rw-rw-r-- , they are lrwxr-xr-x . and around 30 more... Nothing about MacMail that I could tell.

There are 8 messages:

Group differs on "Library/Internet Plug-Ins/JavaPluginCocoa.bundle/Contents/CodeResources", should be 80, group is 0.

Went into Console and was very confused as the dates start 2000 and ends at 2010 and nothing I could decipher as MacMail.

Is this MacMail?

2/17/10 9:03:08 AM com.apple.launchctl.System[2] launchctl: Please convert the following to launchd: /etc/mach_init.d/dashboardadvisoryd.plist

2/17/10 9:03:08 AM com.apple.launchd[1] (com.apple.RemoteDesktop.PrivilegeProxy) Unknown key for boolean: EnableTransactions

2/17/10 9:03:08 AM com.apple.launchd[1] (com.apple.usbmuxd) Unknown key for boolean: EnableTransactions

2/17/10 9:03:08 AM com.apple.launchd[1] (org.cups.cupsd) Unknown key: SHAuthorizationRight

2/17/10 9:03:08 AM com.apple.launchd[1] (org.ntp.ntpd) Unknown key: SHAuthorizationRight

2/17/10 9:03:08 AM com.apple.launchd[1] (org.x.privileged_startx) Unknown key for boolean: EnableTransactions

2/17/10 9:03:35 AM com.apple.launchd[1] (com.apple.UserEventAgent-LoginWindow[77]) Exited: Terminated

2/17/10 9:03:35 AM com.apple.launchd[63] (com.apple.AirPortBaseStationAgent) Unknown key for boolean: EnableTransactions

2/17/10 9:03:35 AM com.apple.launchd[63] (org.x.startx) Unknown key for boolean: EnableTransactions

2/17/10 9:03:39 AM com.apple.launchd[63] (com.apple.CSConfigDotMacCert-@me.com-SharedServices[83]) Exited with exit code: 1

2/17/10 9:05:19 AM [0x0-0x11011].com.apple.Safari[109] Debugger() was called!

Thank you for your help

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Answer 11

Aszmara Author

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Apr 21, 2015 2:15 PM in response to thomas_r.