imessage and Facetime sign in activation error iPad ios8.1.2
I notice another user has posted today 21st Jan 2015, the same problem I have had for a couple of days.
I have an iPad Air, an iPhone 5S and an iMac. Using my iPad on Saturday 18th suddenly couldn't see my imessages or use Facetime (I'd used FT half an hour before it all went); kept on getting Activation error on both Apps. BUT ONLY ON MY IPAD AIR?!
My iPhone and iMac work absolutely fine and I can continue to use both with imessage and Facetime. I have so far done the following, as advised by Apple Support and my local Apple Genius Bar appointment today:
- Hard reset. Used home button and off button to reset. Didn't work
- Reset Network settings. Didn't work
- Reset All settings. Didn't work
- Backed up and Restored iPad. Tried to log in to iMessage and Facetime from as new setup before restoring backup. Didn't work
- Apple Genius bar performed a "deep restore". Didn't work
- Apple Genius bar performed a "set up as brand new iPad" process. Didn't work
- Logged out of Apple ID on iPhone then tried logging in to same Apple ID on iPad. Didn't work
- Apple confirmed my Apple ID is correctly verified on their system.
Apple have now escalated my issue to their Engineering Team, so I hope they can fix, but the Apple guy in the store said he'd never come across this problem before.
I have been told IT IS NOT a hardware issue, it has to a a software issue, but it sounds more like me that it's an Apple verification issue on their servers?
If anyone has come across this, or can provide any other ideas I'd be most grateful. I still have use of imessage and Factime on my iPhone and iMac, so its more frustration that I have an expensive iPad Air that is missing paid-for functionality that I expect Apple to address and nothing more.
Thanks in advance 🙂
iPad Air, iOS 8.1.2