mcfloyd49
Level 1 (1 points)

Q: imessage and Facetime sign in activation error iPad ios8.1.2

I notice another user has posted today 21st Jan 2015, the same problem I have had for a couple of days.

 

I have an iPad Air, an iPhone 5S and an iMac. Using my iPad on Saturday 18th suddenly couldn't see my imessages or use Facetime (I'd used FT half an hour before it all went); kept on getting Activation error on both Apps. BUT ONLY ON MY IPAD AIR?!

 

My iPhone and iMac work absolutely fine and I can continue to use both with imessage and Facetime. I have so far done the following, as advised by Apple Support and my local Apple Genius Bar appointment today:

 

  • Hard reset. Used home button and off button to reset. Didn't work
  • Reset Network settings. Didn't work
  • Reset All settings. Didn't work
  • Backed up and Restored iPad. Tried to log in to iMessage and Facetime from as new setup before restoring backup. Didn't work
  • Apple Genius bar performed a "deep restore". Didn't work
  • Apple Genius bar performed a "set up as brand new iPad" process. Didn't work
  • Logged out of Apple ID on iPhone then tried logging in to same Apple ID on iPad. Didn't work
  • Apple confirmed my Apple ID is correctly verified on their system.

 

Apple have now escalated my issue to their Engineering Team, so I hope they can fix, but the Apple guy in the store said he'd never come across this problem before.

 

I have been told IT IS NOT a hardware issue, it has to a a software issue, but it sounds more like me that it's an Apple verification issue on their servers?

 

If anyone has come across this, or can provide any other ideas I'd be most grateful. I still have use of imessage and Factime on my iPhone and iMac, so its more frustration that I have an expensive iPad Air that is missing paid-for functionality that I expect Apple to address and nothing more.

 

Thanks in advance

iPad Air, iOS 8.1.2

Posted on Jan 21, 2015 7:18 AM

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mcfloyd49

Q: imessage and Facetime sign in activation error iPad ios8.1.2

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  • by cathyzcool,

    cathyzcool cathyzcool Jan 28, 2015 2:38 PM in response to mcfloyd49
    Level 1 (0 points)
    Jan 28, 2015 2:38 PM in response to mcfloyd49

    Since so many of us seem to have replaced iPads, I wonder if it has to do with something from the old/original iPad hanging around -- like serial number or something.....

  • by GBHB,

    GBHB GBHB Jan 28, 2015 3:30 PM in response to Tsizzle88
    Level 1 (0 points)
    Jan 28, 2015 3:30 PM in response to Tsizzle88

    It worked last week and too many people with the same issue means something at Apple has changed.

    ALl these devices didn't just suddenly "break".

    IPad Mini 1st generation with same issues!

  • by picasso1805,

    picasso1805 picasso1805 Jan 28, 2015 4:04 PM in response to mcfloyd49
    Level 1 (0 points)
    Jan 28, 2015 4:04 PM in response to mcfloyd49

    Ok guys this is what helped me as some of you guys know I had the same issue Ipad Air and Yap replacement from November iMessage/Facetime stopped working about 10-12 days ago so last Friday I called apple support and after the first agent couldn't help he transferred me to a senior tech that guy run a diagnostic program over the internet to see if there is any hardware issue, so there was nothing he told me that he will contact the engineeringteam ASAP, Monday afternoon my iMessage and FaceTime started to work before the update. I just got a call from the same senior tech telling me that his team specifically took care of my account. So still not sure what caused the problem but I don't think it is hardware ya maybe a new ipad will also solve the problem but for all the other guys here who don't have a Apple store close by I highly recommend to call and ask for senior tech if the other agent is not able to help don't get scared by the machine saying that you have to pay a fee if you out of warranty this is Apples fault and they won't charge you anything. So please take an hour or two and give it a try. I wouldn't wait for another update.

  • by annie1971,

    annie1971 annie1971 Jan 28, 2015 4:31 PM in response to picasso1805
    Level 1 (0 points)
    Jan 28, 2015 4:31 PM in response to picasso1805

    picasso1805  What did it look like when yours started working? Did you just sign in and everything went through? I don't have the green button to give me the option to even turn on my Facertime and iMessage. That option isn't there anymore. I just have the sign in box. so when your sign in was activated did all of that return to normal?

  • by picasso1805,

    picasso1805 picasso1805 Jan 28, 2015 4:39 PM in response to mcfloyd49
    Level 1 (0 points)
    Jan 28, 2015 4:39 PM in response to mcfloyd49

    annie1971 it was the same for me I only had the login screen so on Monday after work I just tried it for fun not even knowing it will work after I signed in it just worked and I had the normal screen where you can turn on and off iMessage etc.......but like I said you should call the support if it still doesn't work

  • by annie1971,

    annie1971 annie1971 Jan 28, 2015 4:45 PM in response to picasso1805
    Level 1 (0 points)
    Jan 28, 2015 4:45 PM in response to picasso1805

    II've been in touch with a senior tech. She says they're working on the problem.

  • by dmwj86,

    dmwj86 dmwj86 Jan 28, 2015 5:04 PM in response to annie1971
    Level 1 (0 points)
    Jan 28, 2015 5:04 PM in response to annie1971

    I Just called apple again, they dont see to have informed the first level tech support of the issue. A couple of things came to light in my conversation l1. Apple says they didn't know I owned my iPad air, which was replaced in November due to a defective home button. They have me having replaced an iPad 3  over 2 years ago.  WTH? when you activate new devices does the info go into a black hole?

    DId anyone have any luck with connecting to itunes  and restoring the iPad? Did that correct the problem.

  • by Gabbyandbella29,

    Gabbyandbella29 Gabbyandbella29 Jan 28, 2015 5:18 PM in response to dmwj86
    Level 1 (0 points)
    Jan 28, 2015 5:18 PM in response to dmwj86

    I did total restore twice and got no where with it, I just called apple and spoke to senior adviser and she said that she sent my ticket number (not sure what that means) to apple to check out my apple ID and she ran a diagnostic on my iPad air, so hopefully whatever she did will fix the problem I heard someone here say something similar helped fix their problem so I figured I have technical support I would give it a try, hopefully it works I really don't want to have to replace my iPad again I feel like if I have to replace it the new one will have like a yellow screen or something and I really like this iPad its perfect. I am pretty sure its a software issue I have been thinking about how it could be hardware all week and can't seem to find a way it could be hardware if nothing else is wrong with the iPad.

  • by Pzsh,

    Pzsh Pzsh Jan 28, 2015 5:27 PM in response to mcfloyd49
    Level 1 (0 points)
    Jan 28, 2015 5:27 PM in response to mcfloyd49

    on the same boat here-- adding voice to the masses and hopefully Apple will be proactive about developing a solution

  • by BabeNewYear,

    BabeNewYear BabeNewYear Jan 28, 2015 5:40 PM in response to mcfloyd49
    Level 1 (0 points)
    Jan 28, 2015 5:40 PM in response to mcfloyd49

    Well, I did the update, no change...still unable to log in....telling me to check my network connection.

  • by JMC1989,

    JMC1989 JMC1989 Jan 28, 2015 7:33 PM in response to mcfloyd49
    Level 1 (1 points)
    Jan 28, 2015 7:33 PM in response to mcfloyd49

    This happen to me on Monday night. I was FaceTime audioing my friend for about half an hour on my iPad Air. It started acting weird and the iPad logged me out of FaceTime and iMessage. When I tried signing back in it kept giving me an error message. I called up AppleCare about this and it so happen that Apple released the iOS 8.1.3 update to fix this exact issue. Update my iPad and didn't work. Went to the Apple Store and they were about to replace my iPad with a new one until I stopped him and ask him to let me test it. Tried signing in to my FaceTime and iMessage with the new iPad Air and didn't work neither. I called up AppleCare again and told me to backup my iPad to iTunes or iCloud and restore from the backup. But I told them I can't be my device because I tried it with a brand new iPad! I told them restore it from the backup isn't an option since some specific games have don't have a cloud backup like angry birds transformers. Please fix this problem Apple! Note: FaceTime and iMessage work just fine on my iPhone 5s, iPod touch 5th gen, and MacBook Pro.

  • by ssb22,

    ssb22 ssb22 Jan 28, 2015 7:48 PM in response to JMC1989
    Level 1 (0 points)
    Jan 28, 2015 7:48 PM in response to JMC1989

    I Went to the Apple Store today and asked them to let me try to login to FT from another device and it worked. My iPad was replaced in the beginning of November of last year. They replaced it today again.

  • by Dcfay,

    Dcfay Dcfay Jan 28, 2015 7:53 PM in response to mcfloyd49
    Level 1 (0 points)
    Jan 28, 2015 7:53 PM in response to mcfloyd49

    I Am having the same issue, I am using iPad air can't facetimeor iMessage. I also have ipod touch with no problems. Please let me know if you find an answer. Dcfay @hotmail.com

  • by Dcfay,

    Dcfay Dcfay Jan 28, 2015 7:56 PM in response to mcfloyd49
    Level 1 (0 points)
    Jan 28, 2015 7:56 PM in response to mcfloyd49

    AAfter reading the posts here this seems to be effecting a lot of people, sounds like an apple problem not individuals.

  • by Dcfay,

    Dcfay Dcfay Jan 28, 2015 7:58 PM in response to Tsizzle88
    Level 1 (0 points)
    Jan 28, 2015 7:58 PM in response to Tsizzle88

    I Just installed it for the same problem and it didn't work! Hope the is some resolution to this soon!

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