mcfloyd49
Level 1 (1 points)

Q: imessage and Facetime sign in activation error iPad ios8.1.2

I notice another user has posted today 21st Jan 2015, the same problem I have had for a couple of days.

 

I have an iPad Air, an iPhone 5S and an iMac. Using my iPad on Saturday 18th suddenly couldn't see my imessages or use Facetime (I'd used FT half an hour before it all went); kept on getting Activation error on both Apps. BUT ONLY ON MY IPAD AIR?!

 

My iPhone and iMac work absolutely fine and I can continue to use both with imessage and Facetime. I have so far done the following, as advised by Apple Support and my local Apple Genius Bar appointment today:

 

  • Hard reset. Used home button and off button to reset. Didn't work
  • Reset Network settings. Didn't work
  • Reset All settings. Didn't work
  • Backed up and Restored iPad. Tried to log in to iMessage and Facetime from as new setup before restoring backup. Didn't work
  • Apple Genius bar performed a "deep restore". Didn't work
  • Apple Genius bar performed a "set up as brand new iPad" process. Didn't work
  • Logged out of Apple ID on iPhone then tried logging in to same Apple ID on iPad. Didn't work
  • Apple confirmed my Apple ID is correctly verified on their system.

 

Apple have now escalated my issue to their Engineering Team, so I hope they can fix, but the Apple guy in the store said he'd never come across this problem before.

 

I have been told IT IS NOT a hardware issue, it has to a a software issue, but it sounds more like me that it's an Apple verification issue on their servers?

 

If anyone has come across this, or can provide any other ideas I'd be most grateful. I still have use of imessage and Factime on my iPhone and iMac, so its more frustration that I have an expensive iPad Air that is missing paid-for functionality that I expect Apple to address and nothing more.

 

Thanks in advance

iPad Air, iOS 8.1.2

Posted on Jan 21, 2015 7:18 AM

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mcfloyd49

Q: imessage and Facetime sign in activation error iPad ios8.1.2

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  • by Mikedonna,

    Mikedonna Mikedonna Jan 30, 2015 5:13 AM in response to annie1971
    Level 1 (0 points)
    Jan 30, 2015 5:13 AM in response to annie1971

    Mmine just did the same thing. Thought it was okay then the message of doom!  Supposed to get a call Saturday, this is insane!

  • by Gabbyandbella29,

    Gabbyandbella29 Gabbyandbella29 Jan 30, 2015 6:16 AM in response to Mikedonna
    Level 1 (0 points)
    Jan 30, 2015 6:16 AM in response to Mikedonna

    i just checked and mine works I think the fix might be to talk to a senior adviser so they can send your information to the engineers cause mine was out since January 9th I don't think it was a coincidence that it started working after my phone call to apple I'm glad I didn't go to the store, after I called it took over a day to come back and it was with a senior advisor who ran a diagnostic and took down my information.

  • by annie1971,

    annie1971 annie1971 Jan 30, 2015 6:27 AM in response to Gabbyandbella29
    Level 1 (0 points)
    Jan 30, 2015 6:27 AM in response to Gabbyandbella29

    Gabbyandbella29 wrote:

     

    i just checked and mine works I think the fix might be to talk to a senior adviser so they can send your information to the engineers cause mine was out since January 9th I don't think it was a coincidence that it started working after my phone call to apple I'm glad I didn't go to the store, after I called it took over a day to come back and it was with a senior advisor who ran a diagnostic and took down my information.

    MMine is working now, too!

  • by nonstopaggropop,

    nonstopaggropop nonstopaggropop Jan 30, 2015 6:30 AM in response to annie1971
    Level 1 (0 points)
    Jan 30, 2015 6:30 AM in response to annie1971

    Did you call someone, or did it just started working again by itself?

  • by annie1971,

    annie1971 annie1971 Jan 30, 2015 6:39 AM in response to nonstopaggropop
    Level 1 (0 points)
    Jan 30, 2015 6:39 AM in response to nonstopaggropop

    I Talked to a senior tech on Wednesday. She was supposed to call back Saturday. She said they were working on the problem. So it wasn't our devices After all.

  • by nonstopaggropop,

    nonstopaggropop nonstopaggropop Jan 30, 2015 6:39 AM in response to nonstopaggropop
    Level 1 (0 points)
    Jan 30, 2015 6:39 AM in response to nonstopaggropop

    Alright, I didn't do anything, and its working again for me... So, stay tuned...

  • by JMC1989,

    JMC1989 JMC1989 Jan 30, 2015 6:46 AM in response to nonstopaggropop
    Level 1 (1 points)
    Jan 30, 2015 6:46 AM in response to nonstopaggropop

    iMessage and FaceTime started working for me to out of nowhere. But allowing iPhone cellular calls on my iPad under the FaceTime toggle isn't there.

  • by annie1971,

    annie1971 annie1971 Jan 30, 2015 7:10 AM in response to JMC1989
    Level 1 (0 points)
    Jan 30, 2015 7:10 AM in response to JMC1989

    I Had to turn my iPad off, then on again and it sent the code to allow my cellphone to come through. I had to renter that. My stored messages are from Oct 2014, I guess because I had restored it from an older backup when I was trying to get iMessage back several days ago.

  • by mcfloyd49,

    mcfloyd49 mcfloyd49 Jan 30, 2015 7:13 AM in response to JMC1989
    Level 1 (1 points)
    Jan 30, 2015 7:13 AM in response to JMC1989

    As with a number of other users in the last few moments or so, I too can now access FaceTime and imessage on my iPad air correctly. Hooray!

     

    I Did have a specific Apple support case with a senior tech running last few days so whether that helped, and I did point them in the direction of my post as well.

     

    thanks everyone for your posts and support to help get the issue resolved!

  • by m2msilva,

    m2msilva m2msilva Jan 30, 2015 10:39 AM in response to mcfloyd49
    Level 1 (20 points)
    Apple Watch
    Jan 30, 2015 10:39 AM in response to mcfloyd49

    Mine is working as well.  Woohoo!  Thank you senior techs and engineers. just remember to go to your settings on your phone for Messages and then the Text Message Forwarding turn on if u want all messages sent to your iPad.

  • by Mikedonna,

    Mikedonna Mikedonna Jan 30, 2015 10:49 AM in response to m2msilva
    Level 1 (0 points)
    Jan 30, 2015 10:49 AM in response to m2msilva

    I Am still unable to log in. Hope they get to me soon.  They did a diagnostic on it, but not sure it was a senior tech. They are supposed to call me tomorrow.

  • by abby_hero,

    abby_hero abby_hero Jan 30, 2015 1:31 PM in response to mcfloyd49
    Level 1 (0 points)
    Jan 30, 2015 1:31 PM in response to mcfloyd49

    what the heck!!! After 2 weeks of trying to sign in, I managed to sign in just now, I managed to do one FaceTime call, when I ended the call it signed me back out again, now I can't log back in again!!!

  • by GBHB,

    GBHB GBHB Jan 30, 2015 7:10 PM in response to Mikedonna
    Level 1 (0 points)
    Jan 30, 2015 7:10 PM in response to Mikedonna

    Well ... also still unable to log in to imessage on ipad mini 1st gen. calling tomorrow am. Have had enough of this nonsense!!!! Not Acceptable!!!

  • by annie1971,

    annie1971 annie1971 Jan 30, 2015 7:40 PM in response to GBHB
    Level 1 (0 points)
    Jan 30, 2015 7:40 PM in response to GBHB

    GBHB I would definitely call tomorrow. Mine is working fine now.

  • by sevenxteen,

    sevenxteen sevenxteen Jan 30, 2015 11:08 PM in response to mcfloyd49
    Level 1 (0 points)
    Jan 30, 2015 11:08 PM in response to mcfloyd49

    MIne randomly stopped working Jan 15th, can't sign into iMessage or FaceTime, installed the latest update STILL not working. I have a iPad mini 2, hasn't been replaced, bought back in May. Super annoyed, Apple!

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