mcfloyd49

Q: imessage and Facetime sign in activation error iPad ios8.1.2

I notice another user has posted today 21st Jan 2015, the same problem I have had for a couple of days.

 

I have an iPad Air, an iPhone 5S and an iMac. Using my iPad on Saturday 18th suddenly couldn't see my imessages or use Facetime (I'd used FT half an hour before it all went); kept on getting Activation error on both Apps. BUT ONLY ON MY IPAD AIR?!

 

My iPhone and iMac work absolutely fine and I can continue to use both with imessage and Facetime. I have so far done the following, as advised by Apple Support and my local Apple Genius Bar appointment today:

 

  • Hard reset. Used home button and off button to reset. Didn't work
  • Reset Network settings. Didn't work
  • Reset All settings. Didn't work
  • Backed up and Restored iPad. Tried to log in to iMessage and Facetime from as new setup before restoring backup. Didn't work
  • Apple Genius bar performed a "deep restore". Didn't work
  • Apple Genius bar performed a "set up as brand new iPad" process. Didn't work
  • Logged out of Apple ID on iPhone then tried logging in to same Apple ID on iPad. Didn't work
  • Apple confirmed my Apple ID is correctly verified on their system.

 

Apple have now escalated my issue to their Engineering Team, so I hope they can fix, but the Apple guy in the store said he'd never come across this problem before.

 

I have been told IT IS NOT a hardware issue, it has to a a software issue, but it sounds more like me that it's an Apple verification issue on their servers?

 

If anyone has come across this, or can provide any other ideas I'd be most grateful. I still have use of imessage and Factime on my iPhone and iMac, so its more frustration that I have an expensive iPad Air that is missing paid-for functionality that I expect Apple to address and nothing more.

 

Thanks in advance

iPad Air, iOS 8.1.2

Posted on Jan 21, 2015 7:18 AM

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Q: imessage and Facetime sign in activation error iPad ios8.1.2

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  • by picasso1805,

    picasso1805 picasso1805 Jan 23, 2015 4:58 AM in response to mcfloyd49
    Level 1 (0 points)
    Jan 23, 2015 4:58 AM in response to mcfloyd49

    I have tried the modem reset etc.......I did not work for me.

  • by mcfloyd49,

    mcfloyd49 mcfloyd49 Jan 23, 2015 5:34 AM in response to mcfloyd49
    Level 1 (1 points)
    Jan 23, 2015 5:34 AM in response to mcfloyd49

    I've tried signing in using different WiFi networks, different users and even my personal hotspot; none of which worked.

     

    Trying to sign in on the same iPad Air with my daughter's Apple ID didn't work wither which increasingly makes me think it's either a dodgy batch of iPads, or as one other poster has said, it might be that the software corrupted in the root of the hardware, and if it 'stays' regardless of wipes, restores, etc. how can it work again?

     

    I now want Apple to come clean on this and report what's going on.

  • by marybethsf,

    marybethsf marybethsf Jan 23, 2015 5:44 AM in response to mcfloyd49
    Level 1 (0 points)
    Jan 23, 2015 5:44 AM in response to mcfloyd49

    I am on the road and have tried several networks and of course, cannot ask hotels to reset modems. I was on the phone with Apple for a long time last night, they also tried everything and eventually escalated to a senior engineer. I am waiting to hear back. Do not both with factory reset it doesn't work. And like everyone else my 2 iPhones work just fine.

  • by MBS7753,

    MBS7753 MBS7753 Jan 23, 2015 6:52 AM in response to mcfloyd49
    Level 1 (0 points)
    Jan 23, 2015 6:52 AM in response to mcfloyd49

    I too have the same problem.  I called Apple support on Tuesday and talked with a senior technical specialist, tried everything that has been mentioned and nothing.  Than told to give it 48 hours and it should work and she would call back.  Needless to say it still did not work.  She called back on Thursday and now tells me it is a Apple server problem and to give it 2 weeks to have it fixed.  This is totally UNACCEPTABLE.  Apple fix it now.

  • by sue25w,

    sue25w sue25w Jan 23, 2015 8:55 AM in response to mcfloyd49
    Level 1 (0 points)
    Jan 23, 2015 8:55 AM in response to mcfloyd49

    I have exactly the same problem with my iPad4.   iMessage stopped working 2 days ago, so I upgraded to iOS 8.1.2 in the hope that this would solve the problem.  Since doing that, I get the "error occurred during activation" message every time I try to sign in to either iMessage or FaceTime.  I have tried all the usual solutions with no success.  I have tried it on a different network, but the error message remains the same.  The problem seems to be affecting a number of users, so hopefully Apple will find a solution.

  • by DarkHuntress,

    DarkHuntress DarkHuntress Jan 23, 2015 9:54 AM in response to mcfloyd49
    Level 1 (14 points)
    iPad
    Jan 23, 2015 9:54 AM in response to mcfloyd49

    Same problem. Was working fine this morning and now I can't activate iMessage on iPad Air.

  • by DarkHuntress,

    DarkHuntress DarkHuntress Jan 23, 2015 9:58 AM in response to lanialina
    Level 1 (14 points)
    iPad
    Jan 23, 2015 9:58 AM in response to lanialina

    hope Apple fixes it soon. I use iMessage for work.

  • by cathyzcool,

    cathyzcool cathyzcool Jan 23, 2015 2:41 PM in response to mcfloyd49
    Level 1 (0 points)
    Jan 23, 2015 2:41 PM in response to mcfloyd49

    Same issue on the iPad Air.  I took it into the Genius Bar today, and the guy helping me had never seen or heard of such an issue.  He reset a bunch of stuff, but nothing worked.

  • by dncooper,

    dncooper dncooper Jan 23, 2015 8:13 PM in response to picasso1805
    Level 1 (5 points)
    Jan 23, 2015 8:13 PM in response to picasso1805

    Hi

     

    I'm not going to be very helpful on this.  I've tried just about everything I can think of:

     

    reboots

    resets

    reboot routers, modems etc

    different networks at home

    networks about 1000 miles apart

    4G networks

     

    Only thing I haven't done is try it in the USA where network delays will be less than here in Australia.

     

    Nothing solves the problem.

     

    As noted elsewhere a couple of time it appears to have activated but drops out almost instantaneously.

     

    It seems like most operating systems maturity=complexity and more prone to failure.

  • by picasso1805,

    picasso1805 picasso1805 Jan 23, 2015 9:41 PM in response to mcfloyd49
    Level 1 (0 points)
    Jan 23, 2015 9:41 PM in response to mcfloyd49

    So talked to Apple support today and got transferred to a senior tech pretty quick since the normal support couldn't help me, so even the senior tech had no idea what was going on, he did a diagnostic on my Ipad Air and told me he will contact the apple engineers monday morning he will also give me a call back Monday or tuesday to tell me what is going on, so until then I guess we all have to wait.

    By the way for me it seems to only appear on my Ipad Air, everything works fine on my Iphone 5, Imac desktop and my kids two Ipad minis.

  • by Cam-Fox22,

    Cam-Fox22 Cam-Fox22 Jan 24, 2015 5:04 AM in response to mcfloyd49
    Level 1 (5 points)
    Jan 24, 2015 5:04 AM in response to mcfloyd49

    I spoke to a senior advisor this afternoon and I was told it's a known issue and they are currently working on it. He told me it could take up to a couple of weeks to resolve. We will all have to sit tight and wait I'm afraid

  • by cooljim,

    cooljim cooljim Jan 24, 2015 8:18 AM in response to mcfloyd49
    Level 1 (0 points)
    Jan 24, 2015 8:18 AM in response to mcfloyd49

    I have the same problem too! I already did everything even reset my device twice! But why only my iPad Air has issues, my 2 iPhones and my MacBook Air works fine!

  • by Derelitto,

    Derelitto Derelitto Jan 24, 2015 8:45 AM in response to cooljim
    Level 1 (0 points)
    Jan 24, 2015 8:45 AM in response to cooljim

    Same thing haunting my iPad.

     

    iMessage and FaceTime connections fail in a strange way: they accept the password, then they display the email addresses associated with my ID, but then both go back to the login screen. It looks like a timeout, the alert says "There was an error in the connection"

     

    The bizarre thing is that iCloud/App Store connect normally. A second iPad on the same network and Apple ID shows no problem with the same configuration.

     

    I have already tried several things and restarted after each one of them:

    1. change password
    2. change appleID
    3. forget wifi
    4. restart my router
    5. connect to a different network
    6. set time zone automatically
    7. revert to the last backup (when there was no issue)
    8. check reachability of verisign.net

     

    The os is iOs 8.1.2

  • by jays_on,

    jays_on jays_on Jan 24, 2015 1:24 PM in response to picasso1805
    Level 1 (0 points)
    Jan 24, 2015 1:24 PM in response to picasso1805

    Thanks picasso, Please let us know what you hear! Thanks!

  • by MrsGreentracker,

    MrsGreentracker MrsGreentracker Jan 25, 2015 8:13 AM in response to jays_on
    Level 1 (0 points)
    Jan 25, 2015 8:13 AM in response to jays_on

    I too have this same issue and it only occurred after an update to ios8.1.2. I have tried all the solutions you guys have done and I believe that Apple are now looking into this issue, but it may take a couple of weeks to resolve!

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