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Helpful answers
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Jan 23, 2015 10:45 AM in response to catherine aby Nubz N.,Hi catherine a,
It sounds like your iPad is partially being seen but something is stopping it. Did this work before?
Please check out the steps in this article.
iOS: Device not recognized in iTunes for OS X - Apple Support
Note the first step is about trust which points to this article.
'Trust This Computer' alert on iPhone, iPad, or iPod touch - Apple Support
Regards,
Nubz
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Jan 24, 2015 7:58 PM in response to catherine aby Richard Szabo,You may want to try this. I was able to fix a problem where iTunes 12.01 on Mac OS X would not recognize my iPhone or iPad but the device WAS recognized in iPhoto.
Another website gave me the hint to download and re-install iTunes. (I also then restarted both the Mac and iPhone and iPad afterward for good measure).
Here is the URL for download:
