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Q: our Apple ID can't be used to set up iMessage at this time
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by Linc Davis,Jan 22, 2015 11:02 PM
Linc Davis
Jan 22, 2015 11:02 PM
in response to oldrichjelinek
Level 10
(208,037 points)
ApplicationsThere is no official public documentation of that alert as far as I know.
If you're trying to sign in to FaceTime, try to sign in to iMessage in the Messages application, or vice versa.
Otherwise, do as the alert directs. According to reports, you won't be charged for the support call if you select "Apple ID"—not the hardware model—as the product you're asking about, and cite the "customer code" in the alert as the "validation code" when you speak to the Apple representative.
