Q: iPhone not syncing with iPhone

I have a user with an iPhone OSI 8.1.2 and the latest iTunes running on Windows 7. When trying to sync it recognizes the iPhone, begins to copy data then on the final step 7 gives a message "iTunes Stopped Working". I followed some advice like running iTunes in safe mode, restarting phone and turning off power saver mode in the USB controller. Nothing has worked.

Posted on Jan 22, 2015 8:00 AM

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by jeremy_v,

jeremy_v Jan 24, 2015 6:52 AM in response to wmerchand
Community Specialists

Jan 24, 2015 6:52 AM in response to wmerchand

Hi wmerchand,

Thank you for participating in the Apple Support Communities.

If iTunes displays a message that it has stopped working while syncing with an iPhone, there are some additional steps found in this article that may help with the situation:

iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues - Apple Support

Trying iTunes in Safe Mode was a good step, and next I'd recommend the steps under the "Create a new user account" section to further isolate the cause of the behavior.

Sincerely,

Jeremy
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Q: iPhone not syncing with iPhone

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