as1344

Level 1 (0 points)

Q: itunes has stopped working

Every time I close iTunes i get the error message 'iTunes has stopped working'

So far I haven't had a problem using it it is only when I go to close the program the message pops up and doesn't seem to affect anything

However with several devices backed up to my computer I'd rather find a solution to fix it before it may get worse!

All help greatly appreciated thanks:)

HP Laptop, Windows 7

Posted on Jan 22, 2015 3:24 PM

I have this question too

Q: itunes has stopped working

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Helpful answers

by jeremy_v,

jeremy_v Jan 24, 2015 12:48 PM in response to as1344
Community Specialists

Jan 24, 2015 12:48 PM in response to as1344

Hi as1344,

Thanks for participating in the Apple Support Communities.

If you see this error message, even though you can still use iTunes, it is a good idea to troubleshoot the situation.

I recommend starting with the troubleshooting method outlined in this article, which can help isolate the cause of the error message you're seeing:

iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues - Apple Support

Before you begin, you may want to back up your iTunes library to an external hard drive:

iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues - Apple Support

Best Regards,

Jeremy
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