ZIPAPPLE
Level 1 (4 points)
Notebooks

Q: My touch ID on Iphone 5S has problems from IOS..I think that!j

hi friends a

pple support.

 

My iphone 5S was more than 48 hours turn off. LIkewise, the device was reset for complete! now, when want set up my touch ID to unlock I can't!!! Unlock it With the touch ID fingerprints.!! I don't think that the hardarware home button is the problem...I think that is software or some set up that I don't know

this sequence and the problem to end of procedure.

what can do?

 

 

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iPhone 5s, iOS 8.1.2

Posted on Jan 22, 2015 6:15 PM

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Q: My touch ID on Iphone 5S has problems from IOS..I think that!j

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  • Helpful answers

  • by alex_h1,

    alex_h1 alex_h1 Jan 24, 2015 2:04 PM in response to ZIPAPPLE
    Community Specialists
    Jan 24, 2015 2:04 PM in response to ZIPAPPLE

    Hello ZIPAPPLE,

     

    Thanks for using Apple Support Communities.

     

    If you're unable to set up Touch ID on your iPhone, then I'd like you to please follow the troubleshooting steps outlined below.

     

    Get help with Touch ID

    1. Make sure that you're using the latest version of iOS.
    2. Make sure that your fingers and the Home button are clean and dry.*
    3. Cover the Home button completely. Don't tap too quickly, don't press down hard, and don't move your finger while Touch ID is scanning. Make sure that your finger touches the metal ring around the Home button.
    4. If you're using a case or screen protector, make sure it doesn't cover the Home button or the surrounding ring. If it does, remove the case or screen protector and try again.
    5. Tap Settings > Touch ID & Passcode and make sure that iPhone Unlock or iTunes & App Store is on. Also make sure that you've enrolled one or more fingerprints.
    6. Try enrolling a different finger.
    7. If you can't enroll any of your fingers, take your device to an Apple Retail Store, Apple Authorized Service Provider, or contact AppleCare for help.

    * Moisture, lotions, sweat, oils, cuts, or dry skin might affect fingerprint recognition. Certain activities can also temporarily affect fingerprint recognition, including exercising, showering, swimming, cooking, or other conditions or changes that affect your fingerprint.

     

     

    Use Touch ID on iPhone and iPad - Apple Support

     

    Take care,

    Alex H.

  • by ZIPAPPLE,

    ZIPAPPLE ZIPAPPLE Jan 24, 2015 2:29 PM in response to alex_h1
    Level 1 (4 points)
    Notebooks
    Jan 24, 2015 2:29 PM in response to alex_h1

    Dear Alex, thanks but done all that!!.... Finally I di pd take my Iphone to store to warranty and posible exchange for one new...it is still in time warranty...I hope they exchange my device..

     

    thanks

     

    ZIPAPPLE