Apple TV Netflix error

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Level 1

0 points

Apple TV Netflix error

When watching Netflix on my Apple TV , I am consistently getting the error message: "An error occurred loading this content. Try again later". It happens repeatedly and I can't get through a single episode or movie without the error message. If I go back to the menu and resume the episode, it happens again shortly after. I have already taken the following steps to help correct it with no change:

- Power cycled the Apple TV, both by choosing Reset from the menu and doing a hard reset using the remote

- Checked for updates (all up to date)

- Updated network settings and tested the network under Settings (all good)

- Power cycled my home network

- Updated to a brand new Apple HDMI cable

All other apps work with no issue (iTunes, Hulu, HBOGO, etc). Only current solution is to use Airplay to stream Netflix from my iPhone through the Apple TV - not ideal though. Any suggestions or known fixes?

Apple TV

Posted on Jan 22, 2015 6:23 PM

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Answer 1

chuck_3rd

Community Specialist

Jan 24, 2015 2:12 PM in response to kristymc13

Hello ,

Thanks for using Apple Support Communities.

Since you have already isolated the issue to Netflix, and have restarted your Apple TV, please contact Netflix for further support by using the article linked to below.

Contact Apple TV content providers - Apple Support

Take care,

Alex H.

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Answer 2

vazandrew

Level 8

40,840 points

Jan 24, 2015 5:16 PM in response to kristymc13

Make sure DNS is set to auto (settings - general - network)

ATV network test is not going to account for any issues, you would need to get a full network report to verify that. Go to istumbler, netstumbler, or similar. Look for signal strength, noise, nearby networks. You could also try ethernet to help rule out wifi issues, or test on another network.

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Answer 3

Feb 19, 2015 4:20 AM in response to kristymc13

I have the same issue with you. Everything works fine just netflix

PS. but Youtube signout everytime too. Maybe yours ? So we are on the same boat.

Just wait for the support.

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Answer 4

vazandrew

Level 8

40,840 points

Feb 19, 2015 7:20 AM in response to Callihniel

Did you do as suggested above? What were the results?

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Answer 5

Feb 19, 2015 9:24 AM in response to vazandrew

I used to have that issue as well. It turned out to be Netflix, in my case. You may try calling Netflix support and tell them. They may have you make settings changes to "optimize" Netflix for the type of network you have (cable, dsl etc.).

I had that issue plus constant rebuffing issues from Netflix. And it was, indeed, Netflix that was the culprit.

Just to let you know, CBS news reported a few months back that the federal government was investigating Netflix for rebuffering, and other, issues related to quality of service. I threatened Netflix (telling them I would contact the State Attorney General and Federal Trade Commission - which I did) letting them know I knew about the federal investigation and magically the trouble stopped.

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Answer 6

Zig3

Level 1

24 points

Feb 20, 2015 3:53 AM in response to kristymc13

Having the same issue. Just started this week. Same issue on all five of my ATV. Restarts do not seem to help.

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