DanaOJoy
Level 1
(0 points)
Q: Safari locked out by Malicious Virus Attack...
Today my Safari was locked out and this warning popped up on my screen. "
Critical Security Warning! Your Mac is infected with a malicious virus attack.
Please contact tech support at +1-888-307-2735 and provide error code WBACK7917 to scan and resolve any potential threats to your personal and financial information, which was being tracked by suspicious connection.
Consequently we are performing additional security checks to verify the source of the attack and have halted all your system resources in order to prevent any additional damage to your system and information."
I called the number but the rep didn't identify herself only stated that they work with Apple & Safarii to help reduce these problems, then proceeded to ask for permission to enter my laptop remotely. I colorfully told her where she could go. So my Safari is locked out, MacKeeper hasn't identified the problem and the Safari app doesn't show in Mackeeper for me to uninstall the entire application. Please help me get rid of Safari then load a brand new one without the Debbie does Dallas getting her sticky fingers in my MaBbook Pro (17-inch) OS X updated 10.10.1 Yosemite.
How can I uninstall Safari on my MacBook Pro when it is entwined into the OS X operating system? Then reinstall a clean version.
MacBook Pro, OS X Yosemite (10.10.1)
dominic23
Level 8
(42,122 points)
This is a scam.
1. Force Quit .
Press command + option + esc keys together at the same time. Wait.
When Force Quit window appears, select Safari if not already.
Press Force Quit button at the bottom of the window. Wait.
Safari will quit.
2. Relaunch Safari holding the shift key down.
3. Turn off wifi and turn it back on.
Turn off Wifi. Click Wifi icon in the menu bar and select “Turn Wifi off”.
Visit another website.
You won’t have internet connection.
Turn on Wifi. Click Wifi icon in the menu bar and select “Turn Wifi on”.
Select your Network.
