sinead
I see that your Question has languished for some period of time without response. You have posted your issue in Using Apple Support Communities whose topic is 'How to use this forum software's interface, features and/or how to find what you wish'. It is a relatively low traffic and inappropriate forum for your problem. I will ask our Hosts to move it to " Using iPhone " where it may get a more rapid response from your fellow users.
In the meantime, explain, in detail what you are experiencing.
Quoted from Apple's "How to write a good question"
To help other members answer your question, give as many details as you can.
- Include your product name and specs such as processor speed, memory, and storage capacity. Please do not include your Serial Number, IMEI, MEID, or other personal information.
- Provide the version numbers of your operating system and relevant applications, for example "iOS 6.0.3" or "iPhoto 9.1.2".
- Describe the problem, and include any details about what seems to cause it.
- List any troubleshooting steps you've already tried, or temporary fixes you've discovered.
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