Sameera123
Level 1 (0 points)

Q: Iphone 5 was sent to get unlocked but 'sim not valid'

My phone was given back to me on wednesday the 21st Januray after giving it to get unlocked on monday 19th january. The phone was locked to vodafone and now should be on giffgaff and unlocked to all networks.

 

The guy said it can take upto 3-5 days for the phone to work with the new giffgaff sim, it is not the 5th day and it is still not working and it says

 

SIM not valid - the sim card that you currently have installed in this iphone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with the iphone. Please insert another SIM card from a supported carrier or request that this iphone be unlocked by your carrier. Please contact apple for more information.

 

When i take the sim out, i am able to use the iphone in terms of going onto apps and only using wifi but it says no service due to no sim being in the phone.

 

the carrier on the settings says giffgaff 17.0 which is why i think the phone should be unlocked but is not working

i have been advised to 'reset network settings' but im scared this might lock the phone back as the phone is unlocked

what do i do?

iPhone 5

Posted on Jan 23, 2015 6:51 AM

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Sameera123

Q: Iphone 5 was sent to get unlocked but 'sim not valid'

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  • Helpful answers

  • by Kilgore-Trout,

    Kilgore-Trout Kilgore-Trout Jan 23, 2015 7:01 AM in response to Sameera123
    Level 7 (32,679 points)
    iPad
    Jan 23, 2015 7:01 AM in response to Sameera123

    Perhaps you should take it back the "the guy" who unlocked it. Was this a representative of the carrier that had it locked in the first place, or someone else? If the latter, that was probably your first mistake. A locked phone should be unlocked only by the carrier that locked it in the first place.

  • by wegras,

    wegras wegras Jan 23, 2015 8:30 AM in response to Sameera123
    Level 6 (15,194 points)
    Wireless
    Jan 23, 2015 8:30 AM in response to Sameera123

    Your iPhone has not been unlocked,the "guy" has hacked it to remove the Carrier lock and in doiung so has voided your warranty ,post warranty support and help from Apple or for that matter this Community

    The ONLY way to unlock an iPhone is for the Carrier who holds the lock to process the release and then follow this process

    How to unlock your iPhone for use with another carrier - Apple Support

    any other attempt involves jailbreaking the iPhone

    It seems in your case the hack failed .........................and has screwed your iPhone .