dctm001
Level 1 (0 points)

Q: Cannot initiate scan from Epson WF-4630 over wifi

I just bought a new Epson WF-4630 all-in-one, and it is set up wirelessly on my wifi network.  I can get it to print just fine, as well as scan AS LONG AS the scan is initiated from my Mac; if I try to initiate the scan from the unit, it tells me that it can't find a computer on which Document Capture is installed (Epson's required software).  It IS installed, and after hours on the phone, after hours on email, with Epson's technical support, they suppose it is a problem with my Mac.

 

I've allowed every Epson program access through the firewall, have no third-party firewall installed, have updated every driver, installed, reinstalled, restarted, deleted, redownloaded....  innumerable times. 

 

I've got an older 3.06 Core 2 Duo w/ 4G Ram, running OSX 10.9.5

 

Any help?

 

Thanks

iMac, OS X Mavericks (10.9.5)

Posted on Jan 23, 2015 11:10 AM

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dctm001

Q: Cannot initiate scan from Epson WF-4630 over wifi

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  • by moo1986,

    moo1986 moo1986 Feb 18, 2016 7:00 PM in response to dctm001
    Level 1 (0 points)
    Feb 18, 2016 7:00 PM in response to dctm001

    It isn't a problem with your Mac.  I have the same problem with the 4630 and an HP.  After over an hour on the phone with Epson they told me I need to contact my router provider to open a port.  Seems to be an Epson issue they don't know how to fix.