Kriegnein
Level 1 (0 points)

Q: How do I stop a request to log in to iCloud using an old ID on my iPad?

I'm getting a login window every 10 seconds on my iPad, asking me to enter the password (which I can't remember) for an Apple ID email address I'm no longer using? I can't reset the password when I've tried. On my desktop Mac, I'm using the new ID email address to get to iCloud, where it shows both my Mac and iPad being connected. My Mac is on Yosemite, and iPad is using the latest version of iOS 8.

iPad Air, iOS 8.1.2, Mac Yosemite

Posted on Jan 23, 2015 2:16 PM

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Kriegnein

Q: How do I stop a request to log in to iCloud using an old ID on my iPad?

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  • Helpful answers

  • by Allen A,

    Allen A Allen A Jan 25, 2015 11:16 AM in response to Kriegnein
    Community Specialists
    Jan 25, 2015 11:16 AM in response to Kriegnein

    Kriegnein,

     

     

    The steps detailed below can help resolve this issue.

     

    Use these steps if you're currently signed in to iMessage or FaceTime:

    1. Sign out of iMessage or FaceTime:
      • iMessage: Tap Settings > Messages > Send & Receive, tap your Apple ID, then tap Sign Out.
      • FaceTime: Tap Settings > FaceTime, tap your Apple ID, then tap Sign Out.
         
    2. Sign back in to iMessage or FaceTime:
      • iMessage: Tap Settings > Messages, then tap Use your Apple ID for iMessage.
      • FaceTime: Tap Settings > FaceTime, then tap Use your Apple ID for FaceTime
         

    Use these steps if you're not signed in to iMessage or FaceTime:

    • iMessage: Tap Settings > Messages, then tap Use your Apple ID for iMessage.
    • FaceTime: Tap Settings > FaceTime, then tap Use your Apple ID for FaceTime.
       

     

    You should now be able to sign out of iCloud. You'll still see your previous Apple ID when signing out.

    If you're asked for the password to your previous Apple ID when signing out of iCloud
    http://support.apple.com/en-us/HT203828

     

     

    All my best,

    Allen

  • by Kriegnein,

    Kriegnein Kriegnein Jan 25, 2015 5:48 PM in response to Allen A
    Level 1 (0 points)
    Jan 25, 2015 5:48 PM in response to Allen A

    Sorry, but this reply neither solved my problem nor helped me. First problem is getting past the "Sign In to iCloud" popup asking for the password to my old Apple ID every 8 seconds, getting "beneath" it, getting it out of the way before it pops up again in even less than 8 seconds, so I can go to the iMessage or FaceTime settings on my iPad. When I can finally get past the popup, both iMessage and FaceTime require my old ID password, which I cannot remember!

     

    Yes, I can use my current ID on my iPad, but I can't really do that because I still can't stop this blasted popup from keeping me from doing anything! Am I going to have to trash this Apple device and get an Android tablet?

  • by Allen A,

    Allen A Allen A Jan 26, 2015 6:01 AM in response to Kriegnein
    Community Specialists
    Jan 26, 2015 6:01 AM in response to Kriegnein

    Kriegnein,

     

    Thank you for using the Apple Support Community. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action.

     

     

    All my best,

    Allen