cannot log into iMessage or FaceTime it says an error has occured during activation

Greetings meganatherton2000,

If you are having an issue with activating your iPad for iMessage, I would suggest that you troubleshoot using the steps in this article -

If you get an error when trying to activate iMessage or FaceTime - Apple Support

Thanks for using Apple Support Communities.

Best,

Brett L

I spoke to a senior advisor Saturday afternoon and I was told it's a known issue and they are currently working on it. He told me it could take up to a couple of weeks to resolve. We will all have to sit tight and wait I'm afraid 😟😐

Hi Cam-Fox22,

I have had this problem and tried everything suggested without success until last night. I took the plunge and did a Factory reset which cured the problem. Of course you must do a back up to iTunes first. I connected the iPad to my PC via a cable and then loaded iTunes. Log in to the account associated with your iPad and then carry out a backup of your iPad including apps and purchases. Then hit reset option near the top of the page and hit again when asked if sure. It takes a while to download the software but eventually it wiped the iPad and loaded it with fresh software. Keep your iPad connected and then restore from back-up when given that option. When it is all finished you will have your iPad back just as it was before you started but with iMessage and Facetime both working again.

Good Luck John