Q: Got permission to unlock iphone 5s from AT&T, restoration didn't work

Got my email confirming I can unlock my phone, and after restoring it 3 times, it still hasn't unlocked.
I backed up my iPhone, updated the software and then restored it and didn't get the iTunes message that says congratulations your iPhone is unlocked.
Any ideas on what to do?

iPhone 5s, iOS 8.1.2

Posted on Jan 24, 2015 1:54 AM

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Q: Got permission to unlock iphone 5s from AT&T, restoration didn't work

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by jason269,

jason269 Jan 25, 2015 1:45 PM in response to sevinchli
Community Specialists

Jan 25, 2015 1:45 PM in response to sevinchli

Hello, sevinchli.

Thank you for visiting Apple Support Communities.

I understand that your iPhone has been approved to be unlocked by AT&T. Since you have processed the steps required to unlock the device, I would reach out to us and your carrier via the steps in the article below.

How to unlock your iPhone for use with another carrier
http://support.apple.com/en-us/HT201328

Cheers,

Jason H.
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Q: Got permission to unlock iphone 5s from AT&T, restoration didn't work

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by jason269,

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