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iphone 6 very short battery life

My daughters new iPhone 6( 1 week old) drains down 20% in under a hour

i have had her check for background app refresh, battery usage etc. all looks ok

having her try powering down for 15 minutes

It sounds like the battery is bad?

Apple Imac

Posted on Jan 24, 2015 9:45 AM

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Question marked as Best reply

Posted on Jan 25, 2015 6:50 AM

Probably apps running in the background are causing this, sometimes Mail get's stuck connecting to the mail server, or some social media app like Facebook can also be a reason for prolonged background activity.

Try to reset the phone by holding the sleep and home button for about 10sec, until the Apple logo comes back again. You will not lose any data by resetting, but it can cure some glitches.

If this does not help, setting it up as new device would be the next step:

How to erase your iOS device and then set it up as a new device or restore it from backups


Or, if you want to use your computer and iTunes instead:

Use iTunes to restore your iOS device to factory settings - Apple Support


Also take a look at these articles:

Apple - Batteries - Maximizing Performance

The Ultimate Guide to Solving iOS Battery Drain

3 replies
Question marked as Best reply

Jan 25, 2015 6:50 AM in response to Shotsie54

Probably apps running in the background are causing this, sometimes Mail get's stuck connecting to the mail server, or some social media app like Facebook can also be a reason for prolonged background activity.

Try to reset the phone by holding the sleep and home button for about 10sec, until the Apple logo comes back again. You will not lose any data by resetting, but it can cure some glitches.

If this does not help, setting it up as new device would be the next step:

How to erase your iOS device and then set it up as a new device or restore it from backups


Or, if you want to use your computer and iTunes instead:

Use iTunes to restore your iOS device to factory settings - Apple Support


Also take a look at these articles:

Apple - Batteries - Maximizing Performance

The Ultimate Guide to Solving iOS Battery Drain

iphone 6 very short battery life

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