Q: Iphone 5 S- today after listening to an audiobook will not answer the phone unless I have my earphones in!never happened befor
-
Jan 26, 2015 9:08 AMby Matt_M.,Hello CPI17,
Wow! That definitely sounds frustrating. Let’s see if we can troubleshoot/isolate this issue so you can get back to receiving those important business calls. Does the phone receive the calls when the headphones are not plugged in, but just doesn’t ring? Or are you having issues actually receiving the calls? If it is the latter, please see this resource:
If you can't make or receive calls on your iPhone
http://support.apple.com/en-us/HT204027
If the phone is simply not ringing when a call comes in, see this resource:
If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker
http://support.apple.com/en-us/ts5180
Thanks,
Matt M.
