Klierik
Level 1 (0 points)

Q: MBP 2013 late - No Battery Available

Good day everyone.

 

About Mac:

  Model Name:MacBook Pro
  Model Identifier:MacBookPro11,2
  Processor Name:Intel Core i7
  Processor Speed:2 GHz
  Number of Processors:1
  Total Number of Cores:4
  L2 Cache (per Core):256 KB
  L3 Cache:6 MB
  Memory:8 GB
  Boot ROM Version:MBP112.0138.B11
  SMC Version (system):2.18f15

 

About Software:

System Version:OS X 10.10.1 (14B25)
  Kernel Version:Darwin 14.0.0
  Boot Volume:Macintosh HD
  Boot Mode:Normal
  Secure Virtual Memory:Enabled


Problem:

Suddenly found problem with my battery. Yesteday system tell me that battery need replace.

And now, today, it told me that No Battery:

aleksej.png

 

What i try already?

1. I already try Resetting the System Management Controller (SMC) but nothing is changed. After restart problem the same.

2. Also i try to run Apple Diagnostics. But i had problem with this solution -- after it run i see on screen words "Apple Diagnostics",  "remaining 2 minutes" but nothing happened. Mac not responding at all (no any external device was attached).

 

So i don`t know what to do now. Can any one give me wright way to fix it please.

MacBook Pro with Retina display, Mac OS X (10.0.x)

Posted on Jan 24, 2015 9:19 PM

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Klierik

Q: MBP 2013 late - No Battery Available

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  • Helpful answers

  • by Cunnla,

    Cunnla Cunnla Jan 24, 2015 10:09 PM in response to Klierik
    Level 4 (2,033 points)
    Desktops
    Jan 24, 2015 10:09 PM in response to Klierik

    Probably best to make a Genius Bar appointment. Apple - Support - Search

  • by Klierik,

    Klierik Klierik Jan 25, 2015 3:11 AM in response to Cunnla
    Level 1 (0 points)
    Jan 25, 2015 3:11 AM in response to Cunnla

    Thanks for reply.

     

    There is no any Genius Bar in Thailand

    Maybe other ideas?

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Jan 25, 2015 3:21 AM in response to Klierik
    Level 9 (52,776 points)
    Mac OS X
    Jan 25, 2015 3:21 AM in response to Klierik

    Open System Information>Power and post this from your MBP:

    (make certain the charger is connected)

    Screen Shot 2013-08-22 at 7.19.46 PM copy.png

    Ciao.

  • by Klierik,

    Klierik Klierik Jan 25, 2015 6:32 AM in response to OGELTHORPE
    Level 1 (0 points)
    Jan 25, 2015 6:32 AM in response to OGELTHORPE

    here what i have on this page:

    MacBook Pro 2015-01-25 21-28-45.png

    Also i wary about possibility to run Apple Diagnostics -- i try to run at several times unsuccessful. Mac is "freeze"

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Jan 25, 2015 10:37 AM in response to Klierik
    Level 9 (52,776 points)
    Mac OS X
    Jan 25, 2015 10:37 AM in response to Klierik

    This is very bizzare.  The image you posted of System Information>Power is not the same as what I requested.  I have never seen this information on any prior  OSX.  This prompted me to boot my test MBP which has Yosemite (10.10.0) on installed on it and this was the result:

    Screen Shot 2015-01-25 at 10.34.00 AM.png

    Would you check and see if you can produce the same data in the format as shown above. What you posted does not help me.  Thank youe.

     

    Ciao.

  • by Klierik,

    Klierik Klierik Jan 25, 2015 9:09 PM in response to OGELTHORPE
    Level 1 (0 points)
    Jan 25, 2015 9:09 PM in response to OGELTHORPE

    Thats what says About This Mac:

    About This Mac 2015-01-26 12-01-17.png

    I don`t have nothing more on Power tab in System report... Only information on screen i posted before.

    Maybe the problem with Battery. Maybe it`s dead and i should get the new one and replace it. But i`m not sure for 100% if it`s true. I thinking about reinstall OSX.

    But of the problem only with Battery so why i can`t rune Apple Diagnostic and why laptop working so slow =(

  • by Cunnla,

    Cunnla Cunnla Jan 26, 2015 2:29 AM in response to Klierik
    Level 4 (2,033 points)
    Desktops
    Jan 26, 2015 2:29 AM in response to Klierik

    Try resetting the SMC again. Carefully follow the steps given here. http://osxdaily.com/2013/05/07/fix-missing-battery-fans-running-macbook/  Anyway, this article shows that your problem is not unique.

    What does your magsafe light show, is it green or orange or no light at all?

    If possible, also try booting in Recovery mode -- holding down the Command and R keys while starting the computer -- and use the Disk Utility there to verify and repair your hard disk.

    The fact that there is no Battery Information in About this Mac > System Report is very strange. Perhaps the battery connector has come loose inside -- if the computer fell or something like that.

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Jan 26, 2015 2:43 AM in response to Cunnla
    Level 9 (52,776 points)
    Mac OS X
    Jan 26, 2015 2:43 AM in response to Cunnla

    Your profile indicates that you have Yosemite 10.10.1 installed.  My is the original version, 10.10.0, ie: not updated.  That is the only difference I can think of.  Would you please open System Information>Power and advise what your Mac shows.  Lets see what perhaps should be the proper result.

     

    Ciao.

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Jan 26, 2015 2:49 AM in response to OGELTHORPE
    Level 9 (52,776 points)
    Mac OS X
    Jan 26, 2015 2:49 AM in response to OGELTHORPE

    Assuming that Cunnla finds that the display generated on your MBP is different from his and mine I am leaning towards a reinstall of the OSX. 

     

    The other option may be an appointment at an Apple store genius bar.   Bring a copy of the image you posted and see if the output can be duplicated.  The unfortunate part is that the technicians are really not trained in the nuances of the software but they may be able at least pass along the information to the proper party as well as resolve the hardware issue.

     

    Ciao.

  • by Cunnla,

    Cunnla Cunnla Jan 26, 2015 3:01 AM in response to Klierik
    Level 4 (2,033 points)
    Desktops
    Jan 26, 2015 3:01 AM in response to Klierik

    Found another place with the same problem as yours and it also has the same kind of System Report, with no Battery Information. http://apple.stackexchange.com/questions/126252/no-batteries-available-how-to-ch eck-battery-health-on-macbook-pro-early-2011 The fact that yours is a Retina makes it hard for you to check or change the battery yourself. Presumably your warranty has run out. Even if there is no Genius Bar in Thailand you need to take it somewhere to have it checked.

  • by Klierik,

    Klierik Klierik Jan 26, 2015 5:14 AM in response to Klierik
    Level 1 (0 points)
    Jan 26, 2015 5:14 AM in response to Klierik

    2 Cunnla, OGELTHORPE,

    Thanks you for reply and help!

     

    Today i was in Apple Service Centre and they run Apple Service Toolkit software. So at this moment i have problem with:

    1. Battery
    2. Sensors

    All other test passed successful. So problem with sensors and/or battery for a now. I`t need a couple of days for diagnostics in Service Centre to define what problem is it.

    It possible that after laptop cleaning everything will be fine or they will told me what hardware need to fix/replace.

     

    Thanks you for help!

  • by Klierik,

    Klierik Klierik Feb 18, 2015 4:49 AM in response to Klierik
    Level 1 (0 points)
    Feb 18, 2015 4:49 AM in response to Klierik

    Okay, finally o have my laptop back after Service Diagnostic -> Battery died and should be change

  • by shrijisahebji,

    shrijisahebji shrijisahebji Aug 1, 2015 1:03 PM in response to Klierik
    Level 1 (0 points)
    Aug 1, 2015 1:03 PM in response to Klierik

    Hi there!


    I GOT EXACTLY THE SAME PROBLEM. ALL I DID IS OPENED MY MAC, THERE IS A PLUG LIKE THING THAT CONNECTS THE BATTERY. IT IS JUST NEARBY THE RIGHT HAND SIDE SCREW OUT OF TWO SCREWS THAT ATTACHES THE BATTERY. I JUST DISCONNECTED THAT ONE AND CONNECTED IT BACK AGAIN WITHOUT REMOVING ANY SCREW OR BATTERY. THAT'S IT .............. IT WORKED FOR ME..........    HOPE IT MAY HELP YOU.......