mguin

Q: iPhone6 not working in Colombia. Occasional "No Signal". Previous phones 4 and 5 worked fine with same carrier.

iPhone6 not working in Colombia. Occasional "No Signal". Previous phones 4 and 5 worked fine with same carrier. Any ideas??

iPhone 6

Posted on Jan 25, 2015 4:33 AM

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Q: iPhone6 not working in Colombia. Occasional "No Signal". Previous phones 4 and 5 worked fine with same carrier.

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  • by judysings,

    judysings judysings Jan 26, 2015 1:15 PM in response to mguin
    Community Specialists
    Jan 26, 2015 1:15 PM in response to mguin

    Good morning, mguin,

    If you are seeing the "No Service" message on your iPhone, try the following steps to resolve the issue:

    If you see No Service in the status bar of your iPhone or iPad - Apple Support
    http://support.apple.com/en-us/TS4429

     

    The status bar of your iPhone or iPad (Cellular Model) shows the signal strength of your carrier's network. If you're outside that network, you might see No Service in the status bar. If you see No Service repeatedly while you're in your carrier's network coverage area, these steps can help. 

     

    If you're in your carrier's coverage area

    Follow these steps, testing after each.

    1. Tap Settings > Enable Airplane Mode, wait five seconds, then turn off airplane mode.
    2. Restart your device.
    3. Remove the SIM card. If the SIM card is damaged, worn, or bent, or if it's too big or small for the SIM tray, contact your carrier for a new one. Then reinsert the SIM card.
    4. Check for a carrier-settings update: Connect to a Wi-Fi network, tap Settings > General > About, and install any available carrier-settings updates. If you can't connect to Wi-Fi, connect your device to a computer that has iTunes.
    5. Update your iPhone to the latest version of iOS.
    6. Reset network settings by tapping Settings > General > Reset > Reset Network Settings. This will reset all network settings, including Bluetooth pairing records, Wi-Fi passwords, VPN, and APN settings.
    7. Contact your carrier to check for any network or account issues.
    8. Restore your iPhone.

    If you see No Service while roaming or traveling

    You might be outside of your carrier's coverage area. If you're traveling internationally, you'll need an international roaming plan to use your iPhone or iPad.

     

    Last Modified:

     

    Have a good day ...

    - Judy