older_balder

Level 1 (0 points)

Q: iTunes can't backup my iPad as backup is not configured

Hello,

I have left my old iPad for an iPad Air.

This is what I did:

- backed old iPad up

- initialised new iPad

- when asked, I selected restore from backup, rather than initialise new iPad

Everything works fine.

Through iTunes (have checked and I have the latest version) I can synchronise, transfer purchases, but not back up.

I get the message that backup is not configured?

Did I do the first initialistion wrong, I.e. I should have selected NEW and afterwards use my old iPad backup?

That's past anyway: is there anything I can do now to enable the backup to happen?

Thanks!

iPad Air, iOS 8.1.2

Posted on Jan 25, 2015 7:29 AM

I have this question too

Q: iTunes can't backup my iPad as backup is not configured

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Helpful answers

by sterling r,

sterling r Jan 26, 2015 2:02 PM in response to older_balder
Community Specialists

Jan 26, 2015 2:02 PM in response to older_balder

Hello older_balder,

If you still haven't been able to backup your iPad to iTunes, I would like to recommend the troubleshooting in the following article, named:

If you can't back up or restore your iPhone, iPad, or iPod using iTunes

There is kind of a lot to it, so just take it from the top in order.

Thank you for using Apple Support Communities.
All the best,
Sterling
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by older_balder,

older_balder Jan 31, 2015 4:02 PM in response to sterling r
Level 1 (0 points)

Jan 31, 2015 4:02 PM in response to sterling r

Hi,

have finally found time to read this article and take all the suggested actions.

Sorry to say this, but that article sounds like "we know this problem exists, we don't have a clue, we hope to keep you busy as long as possible before you refer to Apple support".
Of course none of the actions worked. Is it not weird I can't backup a brand new iPad?

I'm at a dead end now, and don't know what to do.

Thanks.
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by sterling r,

sterling r Feb 1, 2015 11:26 AM in response to older_balder
Community Specialists

Feb 1, 2015 11:26 AM in response to older_balder

Thanks for the update. I would use the last section of that article to get in contact with Apple directly over the phone for additional assistance:

If you can't back up or restore your iPhone, iPad, or iPod using iTunes
Contact support

If you tried these steps and see the message again, contact Apple Support
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