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iPhone 4 Message:SIM Required (in phone that has no SIM card slot)

I have a Verizon iPhone 4 (CDMA), model A1349, which has no SIM card. It has never had a SIM card. There is no place to put a SIM card in. This is my phone and worked perfectly since I purchased it new. I bought a new iPhone 6 for myself and want to put this phone on my son's phone line. We have spent hours with Verizon and they cannot help us. When we try to do something with this phone we get the message: "SIM Required - Please insert a SIM card" "Try Again." Like I said - there is no SIM card. This model iPhone has no place to insert a SIM card. We are completely and utterly at a loss. Any idea how to get past this? Thanks.

Mac Pro, OS X Mavericks (10.9.3), 48 GB 1333 MHz DDR23 FB

Posted on Jan 25, 2015 9:42 AM

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257 replies

Feb 8, 2015 7:00 PM in response to rosindabow

Hi all,


Just to clarify - for people that are just finding this post. There is a solution to this problem - your iPhone can be fixed. If you read through the post you can easily find the solutions. I started this post and my iPhone 4 is now working. We found a ton more people all with the same issue and between Apple tech calls and Verizon we got it sorted out. Just breathe and take 10 minutes to read through the posts, especially the ones beginning around page 5 and you will see various people all with the same issue and all getting their iPhones fixed - it can be done!

Feb 8, 2015 7:31 PM in response to rosindabow

It wasn't negative and I'm glad you got your situation resolved and yes I read the entire thread. But "a ton"? I was really sort of surprised there weren't more people in this and the few other threads that went with it and at best counted 15 people here. Just curious what a ton was. I guess the replacement rate on those old phones was far faster than I would have guessed.

Feb 8, 2015 8:47 PM in response to rosindabow

Thanks for all the posts. There is another couple threads with people with this same problem (myself included) being reported under iPhone>Hardware>Iphone4CDMA . I found that thread first as google directed me there but this one has helped me pursue the right course of action. I've got the Apple techs calling me back tomorrow after the engineers review my case number. Thanks again, and hopefully another success story from this thread will be posted tomorrow!

Feb 9, 2015 4:49 AM in response to rosindabow

I got myself into this mess this past Friday.


After googling around, I stumbled on this thread. I called AppleCare late Friday. The first "advisor", passed me on to a "senior advisor", who passed me on to a senior engineer, all of this within 30 minutes. I did not pay a $30 fee and none of them asked me to.


He took down my serial number told me he would contact me Monday. They must have done something on their end since as of this (Monday) morning, I am able to get past the activation prompt and the phone is all set up and ready to go.

Feb 9, 2015 8:38 AM in response to deggie

Hi there. So actually this is a MAJOR MAJOR MAJOR issue I can guarantee it. The reason not as many people are reporting it yet is because this issue pops up under the initial iPhone setup. How many people who own the CDMA iPhone 4 1349 are actually factory resetting their phone this week? Probably far fewer than 1% I would imagine. The reason I can guarantee you that this will continue to be a major widespread issue unless some kind of global fix is administered on Apple's side is that I am a retailer and I sell 500-600 of this model per month. I just received this week's inventory and I'm not even 1/3 of the way through testing and a little under half of the phones I just received have this issue. I receive phones that are factory reset and when I connect to WiFi and go through the setup as soon the phone connects to Apple for validation it receives the SIM card error. So If the hundred phones I've tested so far are any indication this issue is going to affect 30-50% of iPhone 4 CDMA users who factory reset their phone or buy a new one. This a very big problem I am in a living nightmare right now I have close to $20,000 in inventory that is useless and I can't exactly call Apple and give them 200 MEID's at once. I'm having friends and relatives come over tonight and we're going to have an Apple technical support party and we're all going to call.

Feb 9, 2015 10:43 AM in response to Christzsun

I have confirmed with apple support that this is a widespread issue. I contacted apple to report an issue with my 16GB Verizon iPhone 4 and they immediately escalated me to a senior adviser. I was not charged a fee for not having Apple Care (probably good since this phone wouldn't have been eligible for it for a couple of years now at least). I was told by this adviser that she'd had three cases just this week about it. She said that she didn't have a fix but that she was sending the cases to Engineers and that they were trying to find out why this was occurring. I'm playing the waiting game now.

Feb 9, 2015 2:36 PM in response to rosindabow

You can add one more victim to the list. iPhone 4, CDMA, Verizon, upgraded to 5S, reset the 4 to use as iPod Touch for daughter, and you know the rest. I've read through all 11 pages of this (on the edge of my seat for the first 7 or so), and it looks like the Support/Chat/iOS 8.X solution is the way to go. I'll go down that road tomorrow, and report back with the results. Thanks to everyone who posted here; you saved me countless hours of back and forth with both Apple and Verizon, and I'm glad to hear that this will likely be fixed soon. But not half as glad as my 9-year old.

Feb 9, 2015 11:09 PM in response to ChrisJ4203

Thanks for the repost ChrisJ4203.


I'll be calling Apple tomorrow to see if they can sort this out with my 4S. The issue with me, which hopefully won't be an issue for them, is that I don't want to activate it myself, as I now have an iPhone 6 on T-mobile. I just want them to be able to make my 4S activation ready with Verizon, so I can resell.


In any case, thanks for all of the preceding info.

iPhone 4 Message:SIM Required (in phone that has no SIM card slot)

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