rosindabow
Level 1 (129 points)
Desktops

Q: iPhone 4 Message:SIM Required (in phone that has no SIM card slot)

I have a Verizon iPhone 4 (CDMA), model A1349, which has no SIM card.  It has never had a SIM card.  There is no place to put a SIM card in.  This is my phone and worked perfectly since I purchased it new.  I bought a new iPhone 6 for myself and want to put this phone on my son's phone line. We have spent hours with Verizon and they cannot help us.  When we try to do something with this phone we get the message: "SIM Required - Please insert a SIM card"   "Try Again."  Like I said  - there is no SIM card.  This model iPhone has no place to insert a SIM card.  We are completely and utterly at a loss.  Any idea how to get past this?  Thanks.

Mac Pro, OS X Mavericks (10.9.3), 48 GB 1333 MHz DDR23 FB

Posted on Jan 25, 2015 9:42 AM

by Butcher_Cover,Solvedanswer
Butcher_Cover Butcher_Cover
Level 1 (10 points)
A:

wow. So now Verizon is telling me that Apple has to handle it. wow.

Posted on Jan 31, 2015 6:24 PM

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rosindabow

Q: iPhone 4 Message:SIM Required (in phone that has no SIM card slot)

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  • by sanha,

    sanha sanha Feb 11, 2015 7:35 PM in response to Kirunapais
    Level 1 (0 points)
    Feb 11, 2015 7:35 PM in response to Kirunapais

    Thanks for your kind, you can contact me on my email

  • by sighingmom,

    sighingmom sighingmom Feb 11, 2015 7:39 PM in response to tinlizzie75
    Level 1 (0 points)
    Feb 11, 2015 7:39 PM in response to tinlizzie75

    Really ,they are charging for there own mistake?id just keep trying to get someone more compentant.i refuse to pay money!! A lot of ppl in this thread didn't have to pay anything.wether they plans or not a fee shouldn't be an issue here.

     

    Sent from my iPhone

  • by deggie,

    deggie deggie Feb 11, 2015 7:43 PM in response to sighingmom
    Level 9 (54,821 points)
    iPhone
    Feb 11, 2015 7:43 PM in response to sighingmom

    No, once you speak to a senior advisor they are aware of the issue and will not charge anyone.

  • by sanha,

    sanha sanha Feb 11, 2015 7:47 PM in response to ChrisJ4203
    Level 1 (0 points)
    Feb 11, 2015 7:47 PM in response to ChrisJ4203

    we usually running on wifi,

     

    and it was able to activate the iphone over wifi, and we can use for data only (like an ipod)

     

    now we got same experiencing with the activation requesting an SIM Card

     

    we cannot connect it into itunes to restore from backup, because itunes and iphone performing same message (SIM Required)

     

    its locked on activation

  • by rosindabow,

    rosindabow rosindabow Feb 11, 2015 7:56 PM in response to sanha
    Level 1 (129 points)
    Desktops
    Feb 11, 2015 7:56 PM in response to sanha

    Hi again,

    Please read the discussion thoroughly, especially pages 7 though 10.  There are many, many folks who have gotten this fixed.  Apple knows about this and if you follow the steps outlined here within, you will succeed.  Many have gone before you and all have a working iPhone 4 now.

  • by sapiarab,

    sapiarab sapiarab Feb 11, 2015 8:04 PM in response to sighingmom
    Level 1 (0 points)
    Feb 11, 2015 8:04 PM in response to sighingmom

    Where I can talk to online support ?

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Feb 11, 2015 8:09 PM in response to sapiarab
    Level 8 (38,305 points)
    Mac OS X
    Feb 11, 2015 8:09 PM in response to sapiarab

    Click Contact Us at the bottom of this page.

  • by slimexternal,

    slimexternal slimexternal Feb 11, 2015 8:18 PM in response to sapiarab
    Level 1 (0 points)
    Feb 11, 2015 8:18 PM in response to sapiarab

    Hai, im from Indonesia.

    Yesterday I've contacted the apple, and the apple advisors give me to talk with senior advisors who are in Malaysia, possibly to problems apple asia seniors were in malaysia, they did not give me access to speak with a senior engineer, they even asked me to contact the verizon, until now my iphone still required a sim.

    Is there any other solution?

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Feb 11, 2015 8:19 PM in response to slimexternal
    Level 8 (38,305 points)
    Mac OS X
    Feb 11, 2015 8:19 PM in response to slimexternal

    There is no other solution. This is an Apple problem, and only Apple can fix it.

  • by slimexternal,

    slimexternal slimexternal Feb 11, 2015 8:29 PM in response to Lawrence Finch
    Level 1 (0 points)
    Feb 11, 2015 8:29 PM in response to Lawrence Finch

    Then how can I fix this if I was not given access to speak to a senior engineer who we all know only apple senior engineer can fix it.

    Do I have to go to the Apple Authorized Service Provider?

  • by Harris71,

    Harris71 Harris71 Feb 11, 2015 8:34 PM in response to Lawrence Finch
    Level 1 (20 points)
    Feb 11, 2015 8:34 PM in response to Lawrence Finch

    Lawrence you are hard core! awesome

  • by Derek Chan Li,

    Derek Chan Li Derek Chan Li Feb 12, 2015 3:33 AM in response to rosindabow
    Level 1 (0 points)
    Feb 12, 2015 3:33 AM in response to rosindabow

    I don't get it? I still don't know how to fix my problem. Can you tell me? It's been a week. Thx!

  • by techymomof6,

    techymomof6 techymomof6 Feb 12, 2015 4:53 AM in response to rosindabow
    Level 1 (0 points)
    Feb 12, 2015 4:53 AM in response to rosindabow

    UPDATE AND SOLVED!!!  Started chat with Verizon online and got the # for Verizon technical support.  Told him about the successful update and then mentioned this thread about the SIM card.  He called Apple for me and cleared the support without paying. First I got a regular technician who tried just abotu everything I already had.  Then I mentioned the thread and got sent to a senior technician.  After being sent to senior technician, he seemed to know the problem and what to do, he said my phone had the "Wrong Information Activation" and sent ticket up to engineer and called back about 30 minutes later and this is what finally worked, I have Windows 7 and the new pink Itunes (if you have a Mac I assume this also would work if you find the Software update folder on your computer)  I would try this before calling Apple it may have been resolved in the update :

     

    Click Start

    Type in Search Bar:

    %appdata%

    Click Enter

    Open Apple Computer folder

    Open iTunes folder

    Open iPhone Software Updates Folder

    Delete the Restore (mine was the one below)

       iPhone3,3_7.1.2_11D257_Restore.ipsw

    power off phone and make sure it is unplugged from computer

    hold down the home button and plug back into computer until Itunes opens and says it sees phone to restore

    Click Restore, click restore and update

    follow directions to download update 7.1.2 again

    Came to Hello Screen and this time NO SIM CARD MESSAGE!!!!!!  got to Enter Wifi password and saw the home screen a moment and then said: Restore in Progress

    Restoring iPhone from backup

    And it was fixed!!

  • by techymomof6,

    techymomof6 techymomof6 Feb 12, 2015 4:43 AM in response to Derek Chan Li
    Level 1 (0 points)
    Feb 12, 2015 4:43 AM in response to Derek Chan Li

    Derek, had mine fixed last night.  See my post on the thread.

  • by sighingmom,

    sighingmom sighingmom Feb 12, 2015 4:51 AM in response to techymomof6
    Level 1 (0 points)
    Feb 12, 2015 4:51 AM in response to techymomof6

    Techymom that's awesome!still working on trying to get ahold of someone online,might have to wait until tomorrow when I can use my sons phone..I have 2tickets now..lol&smh!!

     

    Sent from my iPhone

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