stephen492
Level 1 (0 points)

Q: password problem

Trying to install latest version of Java.  Install app asks for password.  When I enter my password and hit enter the dialog box shakes side-to-side and nothing happens.  The password is correct.  Anyone know why this is happening and how I can get Java on my computer?

iMac, Mac OS X (10.6.8)

Posted on Jan 25, 2015 1:38 PM

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stephen492

Q: password problem

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  • by Japib,

    Japib Japib Jan 25, 2015 1:44 PM in response to stephen492
    Level 4 (2,823 points)
    Desktops
    Jan 25, 2015 1:44 PM in response to stephen492

    "dialog box shakes side-to-side" : it doesn't accept the password. Make sure you enter it correctly (right keyboard, caps lock of, etc)

  • by stephen492,

    stephen492 stephen492 Jan 25, 2015 1:53 PM in response to Japib
    Level 1 (0 points)
    Jan 25, 2015 1:53 PM in response to Japib

    I have done all that.  When the box comes up it has my actual name as the ID. First I tried just entering the password with the way the name came up which did not work so then I entered my actual Apple ID and then my password.  Still did not work.  I went to my apple account and entered my ID and password and it worked fine, even had to use it to get into this forum.  Any idea why my ID and password won't work with the Java dialog box?

  • by Eric Root,

    Eric Root Eric Root Jan 26, 2015 7:21 AM in response to stephen492
    Level 9 (74,022 points)
    iTunes
    Jan 26, 2015 7:21 AM in response to stephen492

    It wants your admin password, not your Apple ID password unless you have set them as the same. If all else fails, boot off the system DVD, go to the Utilities menu and select Reset password.

     

    User Password Reset (3)   Apple support - Snow Leopard and earlier