when i try to sync it says device not found

Question

when i try to sync it says device not found

got new computer.... windows 8 ... when I ran connectivity tests for I Tunes - says device (I Pod) not found. ??help

iPod nano

Posted on Jan 25, 2015 1:13 PM

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Answer 1

jason269

Community Specialist

Jan 27, 2015 7:05 AM in response to susanfromluling

Hi, susanfromluling.

Thank you for visiting Apple Support Communities.

I understand that your iPod is not recognized by your Windows 8 computer. Here are the best two articles to go through when a device is not recognized in iTunes.

iPod: Appears in Windows but not in iTunes

http://support.apple.com/kb/TS1363

iPhone, iPad, or iPod touch not recognized in iTunes for Windows

http://support.apple.com/en-us/TS1538

Jason H.

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Answer 2

Jan 27, 2015 5:11 PM in response to jason269

Jason 269 - I followed all those instructions and then I try again it gives me this message below

Microsoft Windows 8 x64 Home Premium Edition (Build 9200)

Acer Aspire TC-605

iTunes 12.0.1.26

QuickTime not available

FairPlay 2.7.39

Apple Application Support 3.1

iPod Updater Library 12.0

CD Driver 2.2.3.0

CD Driver DLL 2.1.3.1

Apple Mobile Device 8.0.5.6

Apple Mobile Device Driver 1.65.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 3.06.0.2770

Gracenote MusicID 3.06.0.2770

Gracenote Submit 3.06.0.2770

Gracenote DSP 3.06.0.2770

iTunes Serial Number

Current user is not an administrator.

The current local date and time is 2015-01-27 19:04:53.

Tunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is not supported.

Core Media is supported.

**** External Plug-ins Information ****

No external plug-ins installed.

iPodService 12.0.1.26 (x64) is currently running.

iTunesHelper 12.0.1.26 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.**** Device Sync Tests ****

No iPod, iPhone, or iPad found.

What you think?

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Answer 3

jason269

Community Specialist

Feb 9, 2015 2:50 PM in response to susanfromluling

susanfromluling,

Thank you for providing the additional information. If all of the recommended steps have been processed, then I would reach out to us via the link below to further assist you.

Contact Apple for support

-Jason H.

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