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I purchased a Galaxy note and got rid of my iPhone 5S. Some users that I normally group texts to can receive my messages but cannot send group texts back to me. This only happens for a particular group. I have removed my number from the Apple Database, in addition, they have removed me and re-added me to their phones. Any assistance is appreciated.
iPhone 5s, iOS 8.1.2
Hi cdeshazor,
Thanks for the question. The resource below has a link to deregister iMessage. Try these steps to resolve the issue you are having with text messages.
Can’t get text messages from an iPhone - Apple Support
http://support.apple.com/en-us/TS5185
If you don't have your iPhone or if you can't turn off iMessage
Use the deregister iMessage webpage. For more information, see Deregister iMessage: Frequently Asked Questions.
These steps won't deregister your phone number with iMessage
- Logging in to My Support Profile and changing your password or removing your phone number
- Texting STOP to 48369
- Resetting your network settings
- Changing your Apple ID password
Important: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple’s recommendation or endorsement. Please contact the vendor for additional information.
Last Modified:
Hope this helps,
- Judy
Thanks Judy,
I have done this. I actually followed these steps and was told that my number is not registered with iMessage. However, I have two buddies that have iPhones. When I group message them, I can send a message to both but their reply messages will not return to me. It says that they are sending an iMessage and since I don't have an iPhone, I cannot receive the message. I have another group that I group message and it works fine. I have read several blogs and tried a multitude of things but nothing seems to work. Any ideas are appreciated.
Hi cdeshazor,
Is it possible that your friends do not have Send as SMS enabled on their phone?
If you can't send or receive messages on your iPhone, iPad, or iPod touch - Apple Support
http://support.apple.com/en-us/HT204065
f you still can't send, or you aren't receiving messages, try these steps:
Check your device settings
- Make sure that you’re connected to a cellular data or Wi-Fi network.
- Go to Settings > Messages and make sure that iMessage, Send as SMS, or MMS Messaging is turned on (whichever method you're trying to use). Learn about the different types of messages you can send.
Check the recipient's contact info
- Make sure that you're using the right phone number or email address.
- Go to Settings > Messages > Blocked and make sure that they're not on your block list.
Restart your device and check for updates
- Restart your device.
- Check for a carrier settings update.
- Check for an iOS software update.
Check the system status for iMessage
Go to the Apple Services System Status page and check iMessage.
Turn iMessage off and back on
Go to Settings > Messages and turn iMessage off, then back on.
Regards,
- Judy
Hi Judy,
So the problem is with two iphone users. My other group works fine. Both use SMS and both have iPad and iMacs. However, since I switched, I should be able to send them a group text. I just asked both to delete the old threads. They also both deleted me from their contacts and added me back.
group text
