Q: The latest version of ITunes has totally changed how I load music or photos on my IPod and IPhone.  It used to be I could highlight a song list  or cd from my library and drag it to the i pod icon and it would load.  Now, it's changed and I can't fig

Hi Edward,

You should still be able to manually manage the music on your iPhone within iTunes. Make sure that when your iPhone is plugged in, look in the Summary tab to see if “Manually manage music and videos” is enabled and you can even you turn off Automatically Sync when this iPhone is connected. Take a look at the first article below to give more information on that. As far as your other questions about calling someone, I have provided two options for you. If it is for feedback on iTunes, you can use the second link to give detailed feedback on what is going on. If you want to actually talk to someone, the last link has a list of numbers for you to call for any support or service that you may need.  

Manage content manually on your iPhone, iPad, and iPod

http://support.apple.com/en-us/HT201593

Product Feedback

http://www.apple.com/feedback/

Contact Apple for support and service

http://support.apple.com/en-us/HT201232

Take it easy,

-Norm G.