Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I have got quite the question for you!

I bought a newly refurbished apple i-pod fifth generation in the summer time. I never had the i-pod knowing who I was or never had it working for me.


I REALLY need help from someone is well versed with the i-pod fifth generation!


I am looklng to do a clean install with my i-pod fifth generation! One where it doesen't know my old email address!! Please help!!!


Thank you and God bless!

Shawn Stopper

iPod touch (5th generation), iOS 8.1, forgotten password

Posted on Jan 26, 2015 3:41 AM

Reply
1 reply

Jan 26, 2015 3:45 AM in response to shawnstopper

What do you mean by " One where it doesen't know my old email address!!"?

Maybe:

Forgotten Screen-Lock Passcode

Connect the iOS device to your computer and try to make a backup

iOS: How to back up

Then restore via iTunes. The iOS device will be erased. Place the iOS device in Recovery Mode if necessary to allow the restore.

If recovery mode does not work try DFU mode.

How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

For how to restore:

iTunes: Restoring iOS software

To restore from backup see:

iOS: Back up and restore your iOS device with iCloud or iTunes

If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.

You can redownload most iTunes purchases by:

Downloading past purchases from the App Store, iBookstore, and iTunes Store


If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.


Maybe:

If you previously turned on FIndMyiPod on the iPod in Settings>iCloud and wifi is on and connected go to iCloud: Find My iPhone, sign in and go to FIndMyiPhone and use Remote Wipe to erase the contents of your device. If you have been using iCloud to back up, you may be able to restore the most recent backup to reset the passcode after the device has been erased.

You can also wipe the iOS device by installing the FindMyiPhone app on another iOS device and using that app to wipe the device.

In any event, you will have to enter the Apple ID and password last used in Settings>iCloud to activate the iPod for use

I have got quite the question for you!

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.