Q: Hi..I purchased a Pantum p2000 printer and I cannot use it. It gives me an error ( Stopped, Filter failure) I tried to re-install ... Hi..I purchased a Pantum p2000 printer and I cannot use it. It gives me an error ( Stopped, Filter failure) I tried to re-install the driver several times but I still get the same message. I'm using OS X Yosemite 10.10.1 more
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Helpful answers
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Jan 26, 2015 4:30 PM in response to Mira.Mby Eric Root,If you haven't done so already, try resetting the printing system.
OS X Mavericks: Reset the printing system also Yosemite
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Jan 26, 2015 6:02 PM in response to Eric Rootby Mira.M,Yes I have tried that with the printer cable connected and without it..I deleted all the printers and re-installed the driver too
It's very annoying! I can't seem to find a solution for it online!
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Jan 26, 2015 6:42 PM in response to Mira.Mby PAHU,Looking at the Pantum web site, they are only showing a version 1.4 driver that was released in 2013 and supports up to OS X 10.8. So you may need to contact them to see if they will be releasing a driver that support OS X 10.10.
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Mar 13, 2016 6:47 AM in response to PAHUby Mick_M,I have the same problem - it's actually my son's printer that he's using in college and he came to me saying it stopped working after upgrading OS X. This is a cheap as dirt black and white laser printer that was clearanced out at about $30 and Pantum have *zero* interest in updating the old 2013 driver. I've tried all the usual tricks (resetting the printing system, reinstalling the driver after booting into the recovery partition and entering "csrutil disable", GutenPrint etc.).
I think this is an Apple-induced thing i.e. they're making my life so much more secure with all this code signing, sandboxing and system integrity protection that they're basically ensuring all perfectly working old printers connected to Macs find their way to the nearest landfill.
Does anybody out there know how to monkey with the driver file locations and permissions (or maybe graft in an older OS printer framework) to make this work?
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Mar 28, 2016 3:57 PM in response to Mick_Mby Llbsb1123,I have a 2007/2008 Macbook running snow leaopard, same issue. I called Pantum (regarding their p2500w) and Pantum's Tier 2 "specialist" suggested I call apple since it is an apple issue and they have to advise how to change a filter in Terminal. Has an anyone successfully done so? Thx
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Mar 28, 2016 4:13 PM in response to Llbsb1123by Mick_M,It is not Apple's responsibility to fix the Pantum driver even though it was their OS X upgrade that broke it. This is an annoyance that all printer manufacturers have when an OS is upgraded - they can either update the drivers for their old(er) printers or just take the easy way out and declare them obsolete. In this case, Pantum couldn't be bothered fixing the drivers for such printers (mine was purchased only 2 years ago). This is what separates the good printer manufacturers from the bad ones... I also heard from a high level specialist about my printer and his answer was they wouldn't be updating the driver :-(.
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Mar 28, 2016 4:31 PM in response to Mick_Mby Llbsb1123,I agree, It IS absolutely Pantum's (or any manufacturer's) responsibility, and not Apple's when it comes to the drivers. I am simply pointing out that I read about the driver being out of date for the current OS so I have tried the installation on an older MaC running an OLDER OS, 10.6.8, and it still doesn't work. I used the CD provided with the printer, the drivers from their website (both US and global versions), and i even downloaded a driver from a 3rd party website for this model. So......It seems to me that the issue is deeper than just an outdated driver.
Pantum's Tier 2 "specialist" (notice I use quotations) immediately told me that he is familiar with this problem, and I must contact apple so they can provide assistance. Seemed odd that he would immediately throw the ball to apple so I wanted to know if this is even worth pursuing, and/or if anyone has had any success using an older OS, older versions of the driver, or even a driver originally meant for a different model, etc.
I just purchased the printer 3/24/16 from a local retailer, the printer is also offered through Amazon prime, so it is still being stocked and sold. It works fine on Windows 10 and Windows 7.