tony's7

Level 1 (0 points)

Q: I pod Nano 6th Generation frozen

As above, it's stuck on the music icon. I've tried resetting it dozens of times, as well as connecting it to the mains but all to no avail, help...

Posted on Jan 26, 2015 10:21 AM

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Q: I pod Nano 6th Generation frozen

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by alex_h1,

alex_h1 Jan 27, 2015 10:56 AM in response to tony's7
Community Specialists

Jan 27, 2015 10:56 AM in response to tony's7
Hello tony's7,

Thanks for using Apple Support Communities.

If your iPod nano is unresponsive and will not respond after trying to reset it, please put the iPod into Disk mode and then restore using iTunes.

iPod nano (6th generation)

Before placing the iPod into Disk Mode, verify that it has a charge.
Reset the device by pressing the Sleep and Volume Down buttons simultaneously until the display shows the Apple logo. This should take about eight seconds.
When the Apple logo appears, hold down the Volume Down and Volume Up buttons simultaneously until the device enters Disk Mode.

Putting iPod into Disk Mode - Apple Support

Restoring iPod to factory settings - Apple Support

Take care,
Alex H.
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by tony's7,

tony's7 Jan 28, 2015 2:15 AM in response to alex_h1
Level 1 (0 points)

Jan 28, 2015 2:15 AM in response to alex_h1

Thanks, unfortunately it dosen't work. As soon as you press the two volume buttons the frozen screen re appears.
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by alex_h1,

alex_h1 Jan 28, 2015 7:25 AM in response to tony's7
Community Specialists

Jan 28, 2015 7:25 AM in response to tony's7

Hi tony's7,

Thank you for using the Apple Support Community. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action

Take care,
Alex H.
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