My Mac does not like or interface with a couple sites very well. The first is Starbucks where I can sometimes get into it but when I try to reload my Starbucks card it like freezes and goes back to the previous screen in a couple seconds like I did not hit the enter button. I have released the cookies protection. Is there something else I need to do? Now I can't even get the site to open up when I click on it from my favorites.
MacBook Pro, OS X Yosemite (10.10.1)
From the Safari menu bar, select
Safari ▹ Preferences... ▹ Privacy ▹ Remove All Website Data...
and confirm. Test.
Well it still hangs up. Now I can't even get it to pull up the Starbucks website. Once I hit enter, the blue bar only goes about 10% of the way across and then just stops. Never even getting to the site.
Please answer as many of the following questions as you can. You may already have answered some of them. In that case, there's no need to repeat the answers.
Back up all data before making any changes.
Have you restarted your router and your broadband device (if they're separate) since you first noticed the problem? If not, do that now and see whether there's any change.
Quit and relaunch the browser. Any change?
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Are any other web browsers installed, and are they the same?
If other browsers and Internet applications are also affected, follow these instructions and test. Any change?
If Parental Controls is active for any user, please turn it off and test. Any change?
If only Safari is affected, launch the Activity Monitor application and enter "web" (without the quotes) in the search box. If a process named "Safari Web Content" is shown in red or is using more than about 5% of a CPU, select it and force it to quit by clicking the X or Quit Process button in the toolbar of the window. There may be more than one such process. Any improvement?
Follow the instructions in this support article. Any change?
Are there any other devices on the same network that can browse the Web, and are they affected?
If you can test Safari on another network, is it the same there?
If you connect to your router with Wi-Fi and you can also connect with Ethernet, do that and turn off Wi-Fi. Any difference?
Site access
