HT201413: Resolve issues between iTunes and third-party security software
Learn about Resolve issues between iTunes and third-party security software
Close
Q: why won't my i pad go past the i tunes logo
-
Jan 27, 2015 12:13 PMby norm123,Hello eganslick,
Sorry to hear that your iPad is stuck at the Apple Logo. To get passed it, you will need to put it into recovery mode and then use iTunes to restore it. If you have a back up in iTunes or in iCloud, then you can put that data back on it afterwards. Take a look at the article below for more information.
If you can't update or restore your iPhone, iPad, or iPod touch
http://support.apple.com/en-us/HT201263
Regards,
-Norm G.
