notebene
Level 1 (0 points)

Q: Erroneous charge from Apple.com?

I used the Apple Store app on my newish iPhone 6 Plus to buy a few items from the Apple store.  There was an Apple Pay option, so I used that, had to set up a billing and shipping address, which I hadn't done yet.

 

A Passbook notification showing the charge came through for the amount of the two items, immediately followed by an extra erroneous charge, also from apple.com, of $32 and change, for...?

 

I hopped on the Amex site, and sure enough, next to an appropriate pending charge, there is the erroneous one.

 

First time I used Apple Pay for anything.  Is there some sort of registration fee or problem they have with making erroneous charges?

Posted on Jan 26, 2015 12:55 PM

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notebene

Q: Erroneous charge from Apple.com?

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  • Helpful answers

  • by Niel,

    Niel Niel Jan 26, 2015 12:58 PM in response to notebene
    Level 10 (314,476 points)
    Mac OS X
    Jan 26, 2015 12:58 PM in response to notebene

    There is no registration fee. Contact Amex or the iTunes Store staff.

     

    (121031)

  • by notebene,

    notebene notebene Jan 26, 2015 1:06 PM in response to Niel
    Level 1 (0 points)
    Jan 26, 2015 1:06 PM in response to Niel

    I'll try that, thank you.  Wasn't even really sure where to go to ask them about it.  I wish there was more information provided about each transaction.  I suppose it's possible I have some other recurring payment obligation with them that is escaping me at the moment, and it just 'happened' to hit right after I order the other, and that's what is confusing me.  Hopefully they can sort it out.

  • by notebene,

    notebene notebene Jan 28, 2015 8:24 AM in response to Niel
    Level 1 (0 points)
    Jan 28, 2015 8:24 AM in response to Niel

    Well, that wasn't as useful as I'd hoped.

     

    They wrote back and said, "Oh, we don't do that", and provided a phone number to call, which was a computer that wasn't helpful, so I'm staring at:

     

    http://store.apple.com/us/help

     

    ...and trying to let my eyes focus on a link in there with a phone number that will just let me talk to someone.

     

    The fun continues.

     

    Update:  If you call the 'Condescending Computer', and mash 0 a bunch of times, and then yell at it when it cries because you won't have a conversation with it, you get a human being.