messe5

Q: iMac will not run CD's (audio or physical disc for TurboTax)

I tried running an audio CD and nothing happened...did not show-up on desktop or auto-run (had to research how to eject it as button on keyboard did not work).  After that inserted a physical disc for TurboTax, you could hear intermittant humming and then it would eject disc.  I have had to replace the hard-drive within the last year and scared about another pricey repair.  Hoping it is not something drastic   Any help or advice would be appreciated!

MacBook, OS X Yosemite (10.10.1)

Posted on Jan 26, 2015 10:21 PM

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Q: iMac will not run CD's (audio or physical disc for TurboTax)

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  • by norm123,

    norm123 norm123 Jan 28, 2015 7:25 AM in response to messe5
    Community Specialists
    Jan 28, 2015 7:25 AM in response to messe5

    Hey messe5,

     

    For issues with your SuperDrive on your iMac, take a look at the troubleshooting below to get it sorted out. 

     

    Get help with the slot-loading SuperDrive on your Mac computer

    http://support.apple.com/en-us/HT201788

     

    Accepts discs but they don't mount or are automatically ejected

    1. Make sure the drive is not placed upside down. The aluminum enclosure should be facing up as shown in section 1.
    2. Check the disc's surface for scratches and dirt, since these things can prevent the disc from appearing on the desktop.
    3. Connect the MacBook Air SuperDrive directly to the computer's USB port instead a USB hub.
    4. Reset the System Management Controller (SMC).
    5. Ensure your drive can read the specific type of disc being used. The System Profiler or System Information may provide additional information regarding what media your computer supports.
      • OS X Snow Leopard v10.6 or earlier: Open Apple System Profiler by choosing "About this Mac" from the Apple () menu. Then, click More Info.
      • OS X Lion v10.7 and later: Click the Apple () menu and then hold down the Option key. Choose System Information from the menu.
    6. If the disc continues to not be recognized, contact Apple or an Apple Authorized Service Provider, or make an appointment with an Apple Retail Store.

      

    Take care,

    -Norm G. 

  • by Joseph San George,

    Joseph San George Joseph San George Feb 1, 2015 12:45 PM in response to messe5
    Level 1 (5 points)
    Feb 1, 2015 12:45 PM in response to messe5

    I have this question also. I am running an IMac and have had issues with audio CDs. Now after inserting a Turbo Tax CD it is ejected after a few moments. What?